Principal Solution Architect

About Atera

Atera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.

About the role

AI and Autonomous technology are reshaping IT management, creating an exciting gap between what our platform can achieve and what enterprise customers know how to unlock. As a Principal Solutions Architect, you will close that gap. This is a high-impact, customer-facing role focused on helping our strategic enterprise customers design, implement, and realize long-term value from Atera’s Autonomous IT platform.

You will serve as a senior technical presence and a hands-on builder. You’ll guide clients through complex AI-powered workflows, modernizing their IT service operations while bridging the gap between technical execution, architectural design, and Atera’s internal product evolution.

What You’ll Do

• Architect Enterprise Solutions: Lead strategic customer engagements from discovery through implementation, designing end-to-end Atera solutions across workflows, integrations, data design, and production go-lives.
• Hands-on Building & Integration: Act as a hands-on engineer, writing custom scripts, tailoring Atera’s AI automations, and building integrations to match each customer’s unique environment.
• The Internal Product Loop: Formally document the custom solutions, architectures, and workarounds built on-site. Analyze these field insights to identify high-value features, and pitch them directly to Product and R&D for productization.
• Technical Roadmap & Strategy: Partner with senior customer stakeholders to define technical roadmaps, align AI-driven automation with business outcomes, and act as a senior escalation point for complex architecture decisions.
• Scale the Practice: Identify repeatable deployment patterns, codify them into reusable playbooks and architecture templates, and mentor other Solutions Architects to elevate team practices.

• Deep IT Background (Hard Requirement): Extensive, hands-on experience in IT operations and infrastructure. Deep familiarity with Windows/Mac endpoints, Active Directory, Azure AD, networking basics, and a solid understanding of the RMM/PSA landscape.
• Professional Experience: 8+ years of experience in post-sales technical architecture, professional services, or consulting-led enterprise delivery environments.
• Hands-on Coding Ability: Comfort and proficiency writing and debugging code (Python, Node.js, PowerShell, or similar) for integrations, API connections, and solution delivery in live customer environments.
• AI Fluency: Hands-on familiarity with the Gen AI landscape, LLM-based systems, and decomposing operational IT problems into AI/ML-solvable workflows is highly preferred.
• Consultative Communication & Presence: Strong whiteboarding, technical documentation, and consultative communication skills. Ability to establish a senior technical presence with customer teams without needing executive project ownership.
• Willingness to Travel: Ready to travel up to 30% for on-site customer engagements.

What We Offer

• Compensation: The on-target earnings (OTE) for this role is $200,000–$250,000, with base salary and variable compensation structured to reflect the seniority and customer impact we expect from this hire.
• Benefits: Stock options, comprehensive health insurance (including dental and vision), generous PTO, and an annual learning & growth budget.
• Location: Hybrid setup — three days a week at our One Penn Plaza office, remote the rest.