At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Principal DevOps Engineer works in the R&D organization and serves as the technical cornerstone of our infrastructure and automation practice. The engineer is responsible for the strategic architecture and continuous improvement of our hybrid-cloud and CI/CD ecosystems. This role sits at the intersection of development and operations, demanding a leader who can bridge the gap between high-level business goals and ground-level technical execution across Azure, AWS, and GitHub.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
- Architectural Leadership: Leads the design and evolution of our global infrastructure ensuring high availability, security, and cost-efficiency across both AWS and Azure environments.
- Standardize and optimize delivery pipelines in Jenkins and GitHub actions.
- Artifact management: own the strategy and security posture of our artifact repository
- Act as Project Owner for various DevOps Projects
- Leads intra group training in new technology
- Support day-to-day user issues for the Global Self Service Portal (Snow Commander based) for Verint Global users via ServiceNow ticket system
- Day to day support actions of Azure, AWS, GitHub, and Artifactory
- Support Network operations – Both physical and virtual
- Support, understand, and troubleshoot Virtual automation, scripting, PowerShell or power CLI for managing virtual infrastructure
- Leverage capacity planning tools to manage Hyper-V and VMware infrastructure through dashboards
- Triage environment’s and act as a personal trainer to the user community
- Effectively prioritize and execute tasks for multiple projects simultaneously
Minimum Requirements:
- BS degree in IT, Computer Science or related technical degree, or equivalent industry experience required.
- 6+ years working in Docker or Kubernetes environments
- Working knowledge and understanding of Terraform, PowerShell, CloudFormation, or Bash scripting
- 6+ years of experience supporting and configuring Azure (AKS, Entra ID, Azure Devops), AWS (EKS, S3, IAM), and related management tools to proactively manage infrastructure.
- Working knowledge and understanding modern CI/CD pipelines using GitHub Actions and Jenkins at scale.
- 6+ years of managing GitHub or other code repository platforms.
- Professional experience managing JFrog Artifactory, including repository clean-up, virtual repositories, and security scanning.
- Critical thinking, self-directed, team player, problem solver.
- Experience leading large-scale migrations of Jenkins pipelines to cloud-based solutions.
- Experience migrating workloads from on-premises based solutions (VMWare, vRealize suite)
- Networking background or equivalent certifications for Azure/AWS/Cisco solutions
- Experience working in an infrastructure support role, servicing internal customers and meeting internal SLA’s
- Experience implementing DevSecOps into CI/CD process
- Experience implementing FinOps to continuously monitor and optimize costs
- Experience building internal automation and platforms to improve DevOps operations and developer experience.
Skills Required
- BS degree in IT, Computer Science or related technical degree, or equivalent industry experience
- 6+ years working in Docker or Kubernetes environments
- Working knowledge and understanding of Terraform, PowerShell, CloudFormation, or Bash scripting
- 6+ years of experience supporting and configuring Azure and AWS
- Working knowledge of CI/CD pipelines using GitHub Actions and Jenkins
- 6+ years of managing GitHub or other code repository platforms
- Professional experience managing JFrog Artifactory
- Experience leading large-scale migrations of Jenkins pipelines to cloud-based solutions
- Networking background or equivalent certifications for Azure/AWS/Cisco solutions
- Experience working in an infrastructure support role
- Experience implementing DevSecOps into CI/CD process
- Experience implementing FinOps to monitor and optimize costs
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
