Principal Software Engineer
Work Location and Schedule - This role requires working 4 days per week from one of the following office locations:
Johnston, Rhode Island
Iselin, New Jersey
Westwood or Boston Massachusetts
Plano, Texas
Phoenix, Arizona
This position is not eligible for relocation assistance.
Overview
As a Principal Software Engineer, you will design, build, and maintain tactical automation and integration solutions that support internal Cybersecurity and Risk teams. This role focuses on solving operational and workflow problems through targeted engineering efforts.
You will operate in a lean, highly autonomous engineering environment and partner closely with technical peers to deliver practical, high impact solutions that reduce friction and manual effort across internal platforms.
Key Responsibilities
• Design and deliver small to mid sized automation solutions that improve internal workflows and operational efficiency
• Build and enhance integrations between enterprise platforms such as ServiceNow, Jira, and other internal systems
• Maintain, extend, and improve internal tooling, including chatbot based and workflow automation solutions
• Identify operational pain points and translate them into pragmatic, code driven solutions
• Write secure, maintainable, and well structured code aligned with enterprise architecture and security standards
• Apply secure software development practices to prevent, identify, and remediate vulnerabilities
• Collaborate with engineers and architects to ensure solutions are scalable, reliable, and fit for purpose
• Operate effectively in a lightweight Agile environment with minimal ceremony and no dedicated scrum roles
• Serve as a senior technical peer and mentor, promoting engineering excellence, accountability, and continuous improvement
Required Qualifications
• Seven or more years of hands on software engineering experience supporting production systems
• Strong problem solving skills with experience driving solutions from concept through implementation
• Proficiency in one or more modern programming languages such as Java, Python, C#, JavaScript, or similar
• Ability to quickly learn and adapt to new languages, tools, and platforms
• Experience building system integrations using APIs, services, or event driven patterns
• Experience working in Linux environments, including Bash scripting
• Experience with CI CD pipelines and automated deployment tools such as Jenkins, CircleCI, or equivalent
• Experience working in cloud environments such as AWS, Azure, or GCP, including sensitive or regulated data
• Solid understanding of computer science fundamentals, including data structures, object oriented design, and software architecture
• Strong written and verbal communication skills and the ability to collaborate effectively in small technical teams
Desired Qualifications
• Experience building internal platforms, automation tools, or developer enablement solutions
• Experience in financial services, cybersecurity, risk, or other regulated industries
• Familiarity with messaging systems, distributed systems, or data stores such as RabbitMQ or NoSQL technologies
• Experience supporting or enhancing chatbot or workflow automation solutions
• Cloud certifications such as AWS Solutions Architect or equivalent
Education and Certifications
Required
• Bachelor’s degree in Computer Science, Software Engineering, Engineering, Mathematics, or a related technical discipline
Preferred
• Master’s degree in Computer Science, Software Engineering, or a related field
Pay Transparency
The salary range for this position is $140,000 to $175,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual compensation is based on multiple factors, including but not limited to work location, relevant skills, and experience.
We offer competitive pay and a comprehensive benefits package that includes medical, dental, and vision coverage, retirement benefits, paid parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds mandatory paid sick or paid time away requirements in applicable jurisdictions. For an overview of benefits, visit https://jobs.citizensbank.com/benefits.
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About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Top Skills
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.
We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment.
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we.
If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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