At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
The Team
The Communications Pod is responsible for building and operating mission-critical solutions that enable seamless communication between Podium's customers and their end users. Spanning multiple channels, including voice, SMS, email, and more, this pod ensures businesses have the tools they need to effectively engage their audiences. Our mission-critical systems power over a billion interactions annually, maintaining stringent uptime and latency standards to meet the evolving needs of our customers.
In addition to delivering reliable and scalable communications infrastructure, the pod also provides web and mobile interfaces, enabling customers to use the communication channels. This dual focus on robust backend systems and user-friendly frontend applications ensures that businesses ca reach their customers where they are, with expected speed and reliability.
The Role
In this role, you will drive impactful change through both hands-on contributions and technical leadership. You'll mentor and guide engineers within the pod, fostering growth and collaboration to enhance the team's capabilities. As a technical leader, you'll provide architectural oversight for the pod's initiatives, Not just through plan reviews but by leading and actively contributing to critical projects.
This is a full-stack role, offering a wide array of challenges. You will work on backend initiatives that scale and optimize our message delivery services, ensuring they can handle over a billion interactions reliably. You will also work on projects that improve and refine shared web and mobile interfaces.
What You Will Be Doing:
- Planning & Execution: Acting as a hands-on, key contributor and leader on critical "Big Rock" initiatives, delivering high output with high quality; participating in planning to define capabilities, goals, scope, milestones, and work breakdown in a manner that promotes incremental delivery and high impact.
- Vision & Strategy: Developing and articulating the vision for core technical functions and their capabilities, defining their strategic value, and overseeing their evolution to meet future demands and enhance our overall platform
- Architectural Design: Having a strong hand in shaping our technical strategy and North Star Architecture as well as guiding the design and implementation of services and components.
- Technical Leadership: Providing mentorship, guidance, decision making, and technical examples to enable engineering teams to deliver the right solutions and outcomes
- Cross-Functional Collaboration: Working closely with product, design, engineering, and other stakeholders to understand requirements and translate them into technical solutions; you will be engaged across initiatives spanning Podium's entire engineering organization.
What You Should Have:
- 8+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
- Deep understanding of modern backend technologies and paradigms, such as microservices, event-driven architecture, and RESTful/GraphQL APIs.
- Experience on a consumer grade web app frontend, preferably React based.
- A disciplined approach to testing and quality assurance.
- Excellent communication skills with the ability to effectively interact with a wide range of stakeholders including Podium's customers, engineers and company leadership.
What We Hope You Have:
- A passion for emerging technologies, particularly in the areas of AI/ML, with experience in exploring their practical applications in communication systems.
- Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
- A growth mindset and enthusiasm for mentoring and developing junior engineers.
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with competitive company matching
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
- Additional benefits for fully remote employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status
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What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.
With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
