We're looking for a Senior Principal Software Developer to lead the architecture and development of the most complex and critical systems for Hootsuite. You will advance our product’s architecture, reliability, performance, and security. You'll provide insights and guide development teams to resolve complex technical problems across our entire software stack. You will search for solutions that will empower all our teams to iterate faster. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in Canada or the USA. In this role, you will report to the VP, Software Development.
WHAT YOU’LL DO:
- Responsible for Hootsuite System Architecture and provides leadership to build, implement and sustain architectural consistency across different portfolios. Promote systems thinking across a wide group of product portfolios
- Provide strategic and innovative thinking and set technical policy for Hootsuite. Enable product ecosystems and partner networks
- Research industry developments, new technologies and techniques, and propose candidate technologies that help distinguish Hootsuite products and provide a competitive advantage
- Develop strategies from the architectural perspective. Establish the 12-24 month technology roadmap in partnership with SVP and VPs
- Define technical road map for Hootsuite. Articulate and gain organizational alignment and commitment on the technical vision of Hootsuite with other principal/staff developers and technical leaders and managers
- Actively engage and provide insights to the Technical Architecture Group to deliver a long-term unified architecture that delivers on the objectives of the Product and Technology visions
- Responsible for technical due diligence of potential acquisitions targets. Provide complex analysis and strategic insights to executives and senior leaders
- Anticipate upcoming trends, technological advancements and align it with customer requirements for new products and technologies and influence the leaders to implement them
- Represent Hootsuite and serve as a spokesperson at external events, conferences about Hootsuite products and technologies
- Provide technical advice to senior leaders, act as a role model for the Software Development team, execute strategic, long term plans, and navigate many levels of the organization.
- Advocate, improve and stand up for Hootsuite's tech principles. Coach and mentor Staff and Principal Developers across Hootsuite to grow the capacity and experience of the team.
- Design, develop, enhance, build, deploy, and monitor processes with an emphasis on security, reliability and performance.
WHAT YOU’LL NEED:
- Industry Expertise:
- 20+ years of related experience
- Technical understanding and insight into a wide range of technical areas and recognized as industry leader in one or more areas
- System architecture:
- Experience driving large scale service/microservices architecture from a system viewpoint
- Deep technical expertise in the continuous delivery of web and mobile software
- Expert level understanding of software reliability, performance, and security
- Advanced experience driving large changes across a service/micro-service oriented architecture
- Collaboration:
- Proficient in collaborating on business problems with peers across the organization including Product, Design, Ops, Program Management, etc. Ability to connect long term technical opportunities to business needs
- Effective in collaborating on business problems with non-technical leaders within and outside the organization
- Open Communication:
- Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Ability to recognize and communicate broad technical issues and contribute ideas on how to resolve them
- Dealing with Ambiguity: Comfortable dealing with ambiguity and with high level goals
- Coaching and Mentoring: Experience with mentoring, coaching, and pairing with senior individual contributors
- Customer Focus: Demonstrates a desire to proactively help and serve internal and external customers meet their needs
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Merger and Acquisition: Proficient in conducting technical due diligence for M&A.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- External Awareness: Ability to stay on top of technical direction/frameworks beyond Hootsuite and advocate for their adoption at Hootsuite
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AK1
LI-Remote
Canada Pay Range For This Role
$217,600—$304,800 CAD
US Pay Range For This Role
$204,600—$286,400 USD
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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