The IT Site Reliability Engineering team is seeking a Principal/Senior Site Reliability Engineer (SRE) to design, develop, scale, and operate our AI & OpenShift Platforms based on Red Hat technologies, including OpenShift AI (RHOAI) and Red Hat Enterprise Linux AI (RHEL AI). As a Principal SRE you will contribute to running core AI services at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating toil through automation.
In our team, you will have the opportunity to lead and influence the complex challenges of scale which are unique to Red Hat IT managed platform services, while using your skills in coding, operations, and large-scale distributed system design. We develop, deploy, and maintain Red Hat’s next-generation AI application deployment environment for custom applications and services across a range of hybrid cloud infrastructures. We are a global team operating on-premise and in the public cloud, using the latest technologies from Red Hat and beyond.
What will you do?Working with live systems and coding automation
Design, build, and manage our large scale infrastructure and platform services, including public cloud, private cloud, and datacenter-based
Automate cloud infrastructure through use of technologies (e.g. auto scaling, load balancing, etc.), scripting (bash, python and golang), monitoring and alerting solutions (e.g. Splunk, Splunk IM, Prometheus, Grafana, Catchpoint etc)
Design, develop, and become expert in AI capabilities leveraging emerging industry standards
Breakdown complex engineering efforts into consumable chunks while working with teams to understand deliverables
Design and development of software like Kubernetes operators, webhooks, cli-tools
Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams
Ensure the production environment is operating in accordance with established procedures and best practices
Lead escalation support for high severity and critical platform-impacting events
Provide feedback around bugs and feature improvements to the various Red Hat Product Engineering teams
Design software tests and lead peer reviews to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, supporting the operation needs of our tenants
Drive sustainable incident response and lead blameless postmortems
Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve
What will you bring?
5+ years of experience of using cloud providers and technologies (Google, Azure, Amazon, OpenStack etc)
4+ years of experience administering a kubernetes based production environment
5+ years of experience with enterprise systems monitoring
5+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
5+ years of experience programming with at least one object-oriented language; Golang, or Python are preferred
5+ years of experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues, assess risks, and support teams through resolution
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Demonstrated comfort with leading collaboration, open communication and reaching across functional and organizational boundaries
Passion for understanding and anticipating users’ needs and delivering outstanding user experiences
Independent problem-solving and self-direction; motivated to develop these skills in others
Desires to solve problems through collaboration as part of a global team
Experience leading teams working with Agile development methodologies
Bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required
Hands-on experience that demonstrates your ability and interest in Site Reliability Engineer
Experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language
Experience working with public clouds such as AWS, GCP, or Azure
Collaboratively troubleshoot and solve problems in a team setting
Experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.)
Experience working with complex distributed systems
Demonstrated ability to debug, optimize code and automate routine tasks
Basic understanding of Unix/Linux operating systems
#LI-NG1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
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Skills Required
- 5+ years experience using cloud providers (Google, Azure, Amazon, OpenStack)
- 4+ years administering a Kubernetes-based production environment
- 5+ years experience with enterprise systems monitoring (Splunk, Prometheus, Grafana, Catchpoint etc.)
- 5+ years experience with enterprise configuration management software (Ansible, Puppet, Chef)
- 5+ years programming experience with at least one object-oriented language
- Preference for Golang or Python experience
- 5+ years experience delivering a hosted service (SaaS/PaaS)
- Demonstrated ability to troubleshoot system issues, assess risks, and support resolution
- Solid understanding of TCP/IP networking and protocols like DNS and HTTP
- Experience designing and developing Kubernetes operators, webhooks, and CLI tools
- Experience with public clouds such as AWS, GCP, or Azure
- Experience troubleshooting an as-a-service offering (SaaS, PaaS) and working with complex distributed systems
- Demonstrated ability to debug, optimize code and automate routine tasks
- Basic understanding of Unix/Linux operating systems
- Experience leading teams and working with Agile development methodologies
- Bachelor's degree in Computer Science or related technical field
- Willingness to participate in a regular on-call schedule and lead incident response/postmortems
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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