Principal ServiceNow Developer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
We are seeking a highly skilled ServiceNow Enterprise Lead Developer to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Lead, you will be responsible for overseeing the overall direction, development standards, mentoring junior talent, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems.
Job Description
Comcast Business IT is an organization within Comcast's Technology and Product Division and largely located on the east coast (greater Philadelphia and the DC area). We own the IT applications and infrastructure supporting the Comcast Business serving large scale enterprise customers, mid market, small and medium business.
In this role at Comcast Business Information Technology (BIT) organization, you will work with diverse teams of product owners, architects and software engineers to deliver large programs prioritized within Comcast Business. You will be ensuring the ecosystem is secure, reliable, resilient, and supports efficient business processes with purpose-built customer centric applications. You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the applications and infrastructure.
Service Now Platform Development
As a Senior ServiceNow Developer, you will lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging ITSM and TSOM, with optional exposure to TNI, and a growing focus on NOW Assist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation.
ServiceNow ITSM, CMDB, TSOM Architecture & Development:

• Design, develop, and maintain solutions built on ServiceNow ITSM and CMDB, with a focus on TSOM architecture and development to support incident, request, problem, change, and service operations workflows.
• Lead data migration activities to transform and migrate ITSM, CMDB, and TSOM data into ServiceNow as a high-priority task.

Enterprise Integration:

• Develop and integrate ServiceNow with Telecom order management systems to support end-to-end order orchestration, lifecycle tracking, and downstream fulfillment workflows.
• Use ServiceNow for Day 2 assurance by developing and maintaining scalable server-side logic, workflows, and automation that support operational stability, incident resolution, and ongoing service visibility.

Technical Leadership & Innovation

• Lead and mentor development teams on ITSM, TSOM, CMDB, and Flow Designer to deliver high-quality, scalable solutions aligned with business goals.
• Collaborate with architects and stakeholders for architectural reviews and governance
• Promote AI adoption to accelerate development, automate testing, and enhance workflows.
• Foster a culture of innovation to continuously evolve ServiceNow capabilities and boost productivity.

Experience

• Bachelor's degree in computer science/engineering/information systems or similar technical area. (Master's degree is a plus)
• 7+ years of experience in IT service management, with at least 3 years of hands-on experience in ServiceNow development, including Flow Designer and Script Includes
• Proven experience in designing and implementing enterprise-level ServiceNow solutions, including ITSM, TSOM, CMDB, COM, TNI, and other ServiceNow modules.
• Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools.
• 2+ years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise OSS/BSS systems
• Preferred experience with AI solutions including AI powered code generation, review, analysis, and software development lifecycle

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Responsibilities:

• Leading the development and implementation of innovative software and web applications, ensuring they align with business objectives and user requirements
• Integrating new systems seamlessly with existing infrastructure, focusing on scalability, security, and continuous performance improvement
• Mentoring team members and providing technical training, fostering a collaborative environment for knowledge sharing and professional growth
• Collaborating with cross-functional teams to ensure successful application integration, advocating for best practices in software development
• Participating in or leading peer programming sessions, design sprints, or prototyping sessions
• Driving the creation, maintenance, and accessibility of comprehensive documentation for all development activities
• Monitoring application performance metrics rigorously, utilizing data to guide enhancements and ensure delivery aligns with project goals
• Providing expert technical advice and support to internal stakeholders and external partners, effectively communicating complex concepts
• Collaborating with the Quality Assurance team to confirm applications meet rigorous testing standards and fulfil technical requirements
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Mentorship; ServiceNow Platform; ServiceNow Platform Architecture; ServiceNow IT Service Management (ITSM); Python (Programming Language); Scripting
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +