Principal Program Manager, Sales and Success Strategy

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Position Summary
We are looking for a highly strategic, analytical, and execution-driven Principal Program Manager to lead complex, cross-functional transformation initiatives across Product, GTM, Strategy, and Operations. You will design and run the operating model that aligns teams, drives accountability, and accelerates business outcomes, serving as the connective tissue across stakeholders to define measurable initiatives, align work to OKRs and long-range plans, sustain a unified portfolio source of truth, and ensure governance, decision-making, and change adoption land effectively.
Own & Deliver a Connected & Transparent Transformation Portfolio

• Sustain a unified, always-current source of truth that gives executives and functional leaders real-time confidence in portfolio health, momentum, and outcomes.
• Deliver integrated roadmaps and cross-vector dependency views that enable informed prioritization and proactive risk mitigation across Product, GTM, and Operations.
• Produce transparent, high-quality reporting (Atlas updates, program hubs, milestones) that drives alignment and accountability without requiring stakeholders to chase information.
• Synthesize complexity into clarity, enabling leaders to make faster, better decisions about sequencing, resourcing, and tradeoffs.

Strategic Problem-Solving

• Translate ambiguous, cross-functional challenges into clearly scoped problem statements with hypotheses, success criteria, and actionable paths forward.
• Deliver data-informed recommendations that balance business, customer, and operational needs; not just surface problems, but resolve them.
• Proactively identify and remove execution barriers before they impact timelines, adoption, or stakeholder confidence.
• Partner with cross-functional leaders to align on "what good looks like" and ensure program scope is grounded in measurable business outcomes.

Analytical Thinking, Systems Approach & Continuous Improvement

• Apply systems thinking to diagnose how people, processes, and technology interact; and deliver insights that improve the operating model over time.
• Define and refine success measures that demonstrate the impact of transformation (productivity, cycle time, adoption, operational maturity).
• Turn patterns across programs into reusable playbooks, templates, and improved practices that elevate team-wide execution quality.
• Build reporting mechanisms and health assessments that move beyond status reporting to actionable intelligence for decision-makers.

Communication, Change Management & Executive Influence

• Influence senior stakeholders through crisp, insight-led communication that earns buy-in and drives alignment on program direction and tradeoffs.
• Drive structured change adoption; ensuring leaders and field teams understand what's changing, why it matters, and what success looks like.
• Deliver executive-quality updates and narratives that support decision-making without requiring deep context or follow-up.
• Build communication and enablement approaches that improve adoption rates and reinforce operational consistency at scale.

Program Ownership, Management & Execution

• Create structure from ambiguity; delivering actionable plans with clear deliverables, milestones, sequencing, and sustained follow-through.
• Own end-to-end program outcomes, demonstrating measurable progress against strategic goals and business priorities.
• Surface risks and interdependencies early with clear mitigation plans, escalation paths, and tradeoff recommendations; not just risk logs.
• Produce actionable progress insights that demonstrate transparency, momentum, and connection between work and results.

Build & Maintain a Unified Transformation Operating Model

• Design and operate the governance model (DRIs, decision cadences, hub-and-spoke coordination) that drives accountability and execution velocity.
• Ensure initiatives are properly sequenced, staffed, and aligned to OKRs and Long-Range Plan targets with clear measurable outcomes.
• Lead quarterly planning, steering preparation, and portfolio prioritization, delivering outputs that inform executive decision-making.
• Build feedback loops that ensure planning reflects functional priorities, business signals, and field insights; creating a living, adaptive operating model.

Experience

• 10+ years in Program Management or Strategy & Operations
• Demonstrated success operating within fast-paced, high-growth, or matrixed environments.
• Experience leading multi-quarter, multi-team transformation initiatives or portfolios.
• Background working with GTM and Product organizations, such as Sales, Success, Marketing, Revenue Operations, Product, and Engineering, preferred.
• Experience building program charters, governance models, success frameworks, and executive reporting for strategic initiatives.

Skills & Technical Proficiency

• Strong command of program management frameworks, including OKRs, DRI models, RAID or RACI frameworks, prioritization matrices, governance models, and change management approaches.
• Ability to define success measures, build health dashboards, and turn data into actionable recommendations.
• Strong systems thinking and ability to connect strategy, operations, process, and organizational behavior.
• Ability to quickly learn and adapt to new systems, workflows, and operational models.
• Familiarity with portfolio management, engineering teams, product operating rhythms, planning cadences, and cross-functional transformation practices.

Behavioral / Leadership Qualities

• Highly structured and detail-oriented, with exceptional organizational skills.
• Strong executive presence and ability to influence without authority.
• Comfortable working through ambiguity and establishing clarity from the ground up.
• High integrity, professionalism, and commitment to transparency.
• Curious mindset, continuous improvement orientation, and commitment to learning.
• Able to balance strategic thinking with operational rigor and day-to-day execution.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: USD 166500 - USD 217375
Zone B: USD 150300 - USD 196225
Zone C: USD 138600 - USD 180950
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .