Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast IQ is our AI partner, designed to give restaurant operators smarter insights, deeper personalization, and the ability to take action across the Toast ecosystem. Building on this foundation, we’re introducing new premium intelligence experiences that help operators save time, increase revenue, and run better businesses.
We’re entering an exciting phase of expanding this product to thousands of restaurants. Foundational to this growth is experimenting with monetization models, launching premium experiences, and driving adoption at scale. That’s where you come in.
A day in the life (Responsibilities)As the Principal Product Manager for Toast IQ, you’ll help own new experiments and features for Toast’s new AI assistant offering. You’ll shape how we package, test, and scale advanced capabilities while driving clear customer value.
You’ll partner closely with engineering, design, data science, go-to-market, and third-party partners to define the future of AI-powered insights at Toast. If you thrive in zero-to-one product building and care about how operators discover and use intelligence tools, this role is for you.
- Build advanced AI experiences – Lead development of differentiated intelligence features that enhance operator productivity and decision-making.
- Enhance personalization and automation – Scale tailored experiences and actionable insights that adapt to each operator’s unique business.
- Drive customer engagement and adoption – Highlight value through in-product experiences and community-driven proof points.
- Partner cross-functionally – Collaborate with ML, Product, PLG, GTM, and Design teams to deliver premium, high-impact experiences.
- 6+ years of product management experience, ideally in GTM and commercialization of new products, 0-to-1 products, startups, AI/ML, or monetized B2B/B2C products.
- Strong technical fluency; comfortable with APIs, data, and personalization frameworks.
- Experience with LLMs, experimentation, personalization, or automation technologies is a plus.
- Skilled at building cross-functional alignment across engineering, ML, GTM, and partnerships.
- Strong ability to balance customer value with monetization strategy.
- Excellent written and verbal communication skills.
- Experience with 3P partnerships or personalization ecosystems.
- Hospitality, operations, or B2B SaaS background.
- Familiarity with customer communities or usage-driven adoption programs
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Employees engage in a combination of remote and on-site work.
