Principal Product Manager, SaaS Platform

Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
As a Principal Product Manager, SaaS Platform at AffiniPay, you will play a crucial role in ensuring the integration, scalability & configurability of our SaaS platform by building the foundational building blocks that can be leveraged across products, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business and customer problems along with the broader product strategy & roadmap will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of AffiniPay applications, product teams and our customers. One of your top priorities will be a shared identity service across all AffiniPay products, ensuring a seamless customer experience and maximizing cross-selling opportunities.
What You'll Do:

• Leverage a strong technical aptitude to collaborate with engineering teams to build a shared vision & roadmap for the SaaS platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security / compliance.
• Uncover, prioritize, implement and optimize services, tools & infrastructure in the SaaS Platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability and customization across all of our software solutions.
• Identify opportunities and priorities for embeddable technology that will deploy new capabilities uniformly to existing products and optimize time-to-integrate for new products (both 0-1 products and via M&A)
• Collaborate with Engineering, Design, Security & business partners to drive the vision and development of a shared identity service across AffiniPay products, including authentication, authorization, permissions, user management, and security.
• Understand customer problems related to security & access management to accelerate cross-sell and deepen trust by delivering delightful authentication experiences.
• Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards.
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security and user experience.
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience.

About You:

• Technical Expertise: A deep understanding of software platform product architecture.
• Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences.
• Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives.
• Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives
• Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems.
• Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience.
• Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance.
• Adaptability: Thrive in a fast-paced environment and can pivot when needed.
• Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation.
• 7-10 years of taking SaaS products to market, with experience setting strategy, launching and scaling SaaS platforms that prioritize security, usability, and service/feature adoption.
• Bachelor's degree in a directly related field, or equivalent practical experience.
• Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities.
• Experience in launching shared services/solutions in existing products.

Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some "sweet" surprises for those afternoon pick-me-ups

Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.