It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
Define and champion the overarching product vision, long-term strategy, and multi-year roadmap for our most critical business pillars.
Serve as the definitive market authority and thought leader regarding complex enterprise customer needs, emerging industry trends, and the competitive landscape.
Tackle highly ambiguous enterprise business and security challenges, driving cross-portfolio strategic initiatives and defining high-level priorities that align with the company's broader goals.
Partner at a strategic level with engineering and R&D leadership to influence architectural direction and ensure the effective delivery of highly scalable, enterprise-grade solutions.
Act as a trusted advisor and executive sponsor for strategic enterprise customers, CISOs, and key internal stakeholders, driving alignment and validating solutions throughout the product life cycle.
Spearhead organizational innovation by integrating advanced usability studies, cutting-edge research, and comprehensive market analysis into a cohesive, user-centric product strategy.
Act as the primary bridge across the organization—aligning R&D, Sales, Pre-sales, Customer Success, and Marketing—while actively mentoring, guiding, and elevating other product managers within the group.
8+ years of product management experience in enterprise software organizations, with a proven track record of leading high-impact, complex product lines.
Strong technical background (R&D experience highly preferred) with the ability to deeply understand, evaluate, and influence complex development processes and technical architecture.
Recognized Subject Matter Expert (SME) with profound domain knowledge in cyber security.
Deep familiarity with IP Networks and large-scale enterprise network architectures.
Extensive experience navigating, researching, and building solutions for complex OT / Healthcare / Enterprise environments.
Demonstrated executive-level success in strategizing, designing, and launching AI-driven capabilities or seamlessly integrating AI into complex enterprise workflows.
Fluent English with exceptional, executive-level communication, presentation, and storytelling skills (written and verbal).
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 8+ years of product management experience in enterprise software organizations
- Proven track record leading high-impact, complex product lines
- Strong technical background
- R&D experience
- Recognized subject matter expertise in cybersecurity
- Deep familiarity with IP networks and large-scale enterprise network architectures
- Extensive experience with OT, healthcare, or enterprise environments
- Executive-level experience strategizing, designing, and launching AI-driven capabilities or integrating AI into complex enterprise workflows
- Fluent English and exceptional executive-level communication, presentation, and storytelling skills
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage is broad and paired with mental‑health resources and an EAP, with descriptions of low out‑of‑pocket costs for routine care in some areas. Specialized support such as transgender healthcare is also highlighted in certain regions.
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Parental & Family Support — Generous parental leave is complemented by fertility and adoption assistance, breastmilk shipping, and backup care for children, adults, or pets in select regions. Family‑planning resources and caregiving support are emphasized, though details can vary by country and level.
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Equity Value & Accessibility — Equity grants, bonuses, and access to an ESPP are core parts of total rewards, with RSUs and refresh grants cited as meaningful. Feedback suggests these components help make overall compensation competitive across many technical and go‑to‑market roles.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.






























