Principal Product Manager, Global Search

Ready to be a Titan?

ServiceTitan is looking for a world-class Principal Product Manager with a track record for dreaming big and driving new product features from concept to successful launch. The vision for this product focus area is centered around creating a unified and contextual Global Search module that simplifies workflows, improves navigation, and streamlines the customer experience within ServiceTitan. This impactful role requires strong and proactive leadership with the ability to independently drive large, cross-functional product initiatives.

What you’ll do:

• Contribute to and execute strategic vision for the Global Search product experience

• Independently execute across all areas of the product life cycle (research, concept, user stories, development, go-to-market, adoption, utilization, customer impact)

• Proactively surface and resolve conflicts/bottlenecks

• Build strong working relationships with cross-functional partners including developers, designers, UX researchers, engineers and product managers across numerous product areas to ensure alignment to 

• Engage closely with our customers and strategic partners to understand current processes and needs to then translate them into product capabilities

• Leverage user analytics to make data-driven product decisions

• Represent ServiceTitan as a domain and product expert in customer, prospect, and strategic partner meetings

• Drive success and adoption of your products by working closely with product marketing managers in creating launch plans and with enablement managers in creating training plans

What you’ll need:

• 7+ years in a product management role, preferably in B2B SaaS

• Search product background strongly preferred

• A passion for optimizing workflows and reducing cognitive load for users

• Excellent technical acumen, curiosity, familiarity, and aptitude with APIs, programming languages, and databases

• Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams

• Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data

• Demonstrated ability to successfully manage competing priorities and maintain close attention to detail

• Self-motivated and goal-oriented individual with excellent organizational skills

• Experience with agile development methodologies like Scrum

• 4-year degree. MBA or related graduate degree strongly preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.