Principal Product Manager, Conversational Chatbot

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

• Building complex conversational AI and Chatbot experiences and features at large scale.
• Defining and executing a multi-year unified vision in close partnership with our business and engineering teams.
• Leading cross-functional teams that drive results during product discovery and product delivery.
• Synthesizing business, market, and platform data to identify opportunities, size them, and turn insights into product vision, strategy and requirements.
• Owning and prioritizing short term and long-term product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful.
• Partner with UX team to drive a stellar experience for our customers.
• Work with stakeholders to create, prioritize and execute the product roadmap related to entire lifecycle of policy experience. 
• Leveraging modern architecture & great design to identify problem-solution fit.
• Evaluating trade-offs and negotiating requirements.
• Creating and using compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates, etc.).
• Understanding of current and future state architecture.
• Identifying and measuring KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictates.
• Mentor other Product Managers and help in building a high performing product organization.

• Bachelor’s Degree
• At least 10+ years of experience in Product Management building complex software and technology products with proven record of accomplishment at large scale.
• 3+ years owning AI/ML or GenAI products in sustained production, with direct accountability for model outcomes, quality, and business impact
• Hands-on experience delivering AI-powered platforms or experiences at enterprise scale, working closely with applied scientists, ML engineers, and platform teams to operationalize LLMs, retrieval/RAG, decisioning, or agentic workflows
• Demonstrated end-to-end ownership of the AI product lifecycle, including problem framing, data strategy, experimentation, model evaluation metrics, risk/controls, and post-launch iteration in regulated or high-trust environments
• Experience in building consumer facing online and mobile app products with strong customer focus and ownership mindset.
• Builder in mindset with proven experience in managing all aspects of building products throughout its lifecycle from concept to delivery to scaling.
• Experience using quantitative and qualitative data to inform design decisions and drive change

• MBA or equivalent experience
• Bachelor's degree in a technical field such as software engineering or computer science
• Experience in ecommerce, financial services and marketplace digital first companies.
• Self-starter and have a proven ability to operate in an ambiguous startup like environment

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.