At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Principal Technical Product Designer — NiCE Cognigy
At NiCE, we don't limit our challenges. We challenge our limits. We're ambitious, we're game changers, and we play to win.
The roleWe're hiring a Principal Technical Product Designer to own design quality across our enterprise AI platform. We operate like a startup inside NiCE — fast, scrappy, hands-on.
In our world, PMs design and prototype with Claude. Your leverage is twofold: build a strong design system that lets the product team scale, and bring deep design craft to our hardest, most complex problems. You set the bar, govern quality, and keep the experience coherent without sitting in every decision.
You'll work at the frontier of enterprise AI — agent configuration, conversation design, voice pipelines, evaluation and tracing tooling, real-time orchestration. You need to go deep on how AI tooling actually works.
Reports to the Director of Product.
Who you are- Passionate about AI, with strong opinions on how AI tooling should look and feel.
- Technical and a builder at heart. You've coded or built agents yourself — you already understand what matters.
- A senior or principal product designer who has led design across complex SaaS or multi-product platforms.
- You've designed AI tooling — products for building, configuring, or operating AI systems. Conversational AI or agent platforms a strong plus.
- A strong IC who can go deep on their own to understand context and drive to a consistent outcome.
- Fast and scrappy — comfortable in ambiguity, biased to ship.
- Owning a design system end to end — definition, adoption, governance.
- Conversational AI, agentic systems, or complex workflow tooling.
We value design judgment and demonstrated impact over years on a CV.
Why this role is uniqueDirect influence over the experience of a leading enterprise AI platform — agentic systems, voice interfaces, evaluation tooling, real-time orchestration — with strong prototyping support already across the team.
Requisition ID: Reporting into:11237
Director - Product Management
Job type: Individual contributor.
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About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Proven experience leading design across complex SaaS products or multi-product platforms
- Ability to create coherence across large product surfaces and balance quality with fast-moving teams
- Strong individual contributor with excellent craft, critique, and design judgment
- Comfortable working in ambiguity and quickly driving toward clear, consistent outcomes
- Confident communicating design decisions with engineers, product managers, and executives
- Experience owning or significantly contributing to a design system (components, governance, adoption)
- Familiarity with conversational AI platforms, agent-based systems, or complex workflow tooling
- Experience in distributed design environments where non-designers contribute to prototyping
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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