Principal, Process Innovation (Last Mile)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Position: Principal, Process Innovation (Last Mile)

What You Will Do:

Planning:

Daily and weekly planning with the carriers, ensuring the loads are covered according to the routing plan prepared by the carrier managers.

TMS:

Operating the Transportation Management System (TMS) for communication with carriers and internal parties.

Develop and enhance the TMS together with the Product/Tech team.

Daily Operation:

Manage the ad-hoc additional loads, cancellations, and other unexpected situations so that the Taiwan Transport Network can stick to its commitment to on-time delivery against the lowest possible costs.

Work closely with internal parties to provide real-time support on all transportation related matters.

Reporting/Analysis:

Reporting and analysis through tools, portals, and reports; using advanced computer literacy (Excel, PowerPoint, Outlook, Word, TMS, BI, etc.).

Attend/arrange cadence meetings to close off the performance gap issues. 

Operation Process:

Develop, review, and enhance the processes to continuously improve efficiency.

Carriers Management:

Build a rapport with carriers to ensure we receive top class service level.

Following up with the carriers to ensure they are working according to the set expectations and agreements. This includes tracking loads and reacting to issues/warnings that the system is generating.

Systematically escalate problems to the relevant carrier manager's teams and follow through on the resolutions to ensure that they are delivered.

Finance:

Ensure the carriers' billing is properly tracked, and processed, and payments made according to the commitment.

Procurement:

To introduce a new 3PL to enhance the service level at the lowest possible cost.

Process Innovation:

Experience in working and collaborating with diverse teams in a rapidly growing environment 

Ability to analyze data, provide insight and apply solution

Experience in implementing/managing complex projects while leading various stakeholders

Ability to show commitment at work and exert leadership

Essential Qualifications: 

• Proven transportation experience. Plan and organize work.
• 8+ years in process enhancement, project management and problem solving in Logistics, Transportation, EC Fulfillment center/ Warehouse environment but open to other industries. 
• UniversityLevel or equivalent is required.
• Computer literate and has above average internet/web skills.
• Advanced level analytical skills.
• Establish and maintain cooperative and effective working relationships.
• Work effectively as a team member.
• Meet schedules and timelines.
• Communicate both orally and in writing clearly and concisely.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.