The Principal Platform Engineer is responsible for leading the strategic planning, implementation, and continuous improvement of platform solutions. Operating with a high degree of autonomy, this role provides technical guidance and mentorship to junior Platform Solutions and Help Desk team members, oversees the integration and onboarding of new platforms, and ensures reliable support and security across SaaS and PaaS environments. Adhering to ITIL frameworks, the Principal Platform Engineer collaborates with other departments to coordinate platform updates, deliver training, and maintain strong vendor relationships for high-quality service delivery. The role drives innovation through automation and AI, ensures compliance with security standards, and makes impactful decisions to advance the organization’s platform capabilities.
Responsibilities
- Lead strategic planning, implementation, and enhancement of platform solutions to align with organizational goals.
- Provide technical leadership and mentorship to the Platform Solutions team, developing members' skills by example and support.
- Oversee onboarding and integration of new platforms, coordinating with other Tier 4 departments.
- Ensure platforms are maintained for SaaS/PaaS/IaaS, customer support, storage, security, disaster recovery, and business continuity.
- Abide by ITIL Foundations policies for incident management, change control, and service requests.
- Collaborate with Help Desk and other teams to communicate changes, train support resources, and coordinate platform updates.
- Build and maintain strong vendor relationships to support platforms and tools, ensuring high-quality service delivery.
- Partner with Digital Services and business units to design next-generation platform solutions, improving efficiency through automation and AI.
- Document and ensure security compliance for all solutions, safeguarding organizational data and systems.
- Effectively manage multiple projects, adapt to evolving needs, and communicate complex information to internal customers.
Skills & Competencies
- Advanced expertise in SaaS, PaaS, and IaaS platform implementation, administration, and maintenance
- Demonstrated proficiency with Microsoft 365 and cloud platform integration
- In-depth knowledge of data security, privacy principles, and IT Service Management (ITSM) platforms
- Strong project management, organization, and time management skills
- Exceptional analytical, problem-solving, and troubleshooting abilities for complex technical issues
- Expertise in process automation, workflow design, and platform administration standards
- Proficiency in content collaboration, data governance, and document management systems
- Operational excellence in vendor management and Help Desk collaboration
- Ability to work independently, adapt to new technologies, and lead strategic initiatives
- Growth mindset with a willingness to try new things, fail fast, and course-correct
Experience
- Minimum 12 years of relevant experience in platform solutions or related roles
- ITIL Foundations Certification required
- Microsoft certifications (Azure Fundamentals, Microsoft 365 Fundamentals, etc) and/or similar on-the-job experience required
- Vendor management experience
- Experience managing multiple projects and initiatives
Education
- A degree in Information Technology or any related field or equivalent experience is required.
Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.
Location A: $106,000 - $145,000
Location B: $117,000 - $160,000
Location C: $128,000 - $174,000
Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.
About Brown and Caldwell
Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com
This position is subject to a pre-employment background check and a pre-employment drug test.
Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.
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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Headquartered in Walnut Creek, Calif., Brown and Caldwell is an employee-owned firm with 2,100+ professionals serving clients locally and globally from 52 locations. We are the largest engineering and construction firm solely focused on the U.S. water and environmental sectors.
Our creative designs and progressive solutions have helped municipal, federal and private organizations overcome their most complex environmental challenges. We offer a comprehensive range of engineering, scientific, consulting and construction services and all the essential ingredients® for a successful project and a standout experience.
We are passionate about delivering exceptional service, collaborating with clients, adding value through innovation and building relationships that last. This passion dates back to Ken Brown and Dave Caldwell, who, since founding the company in 1947, stood out for their ability to solve engineering challenges, apply technology to emerging environmental problems, and serve their community.
Service, great technical solutions, innovation. These are the qualities our founders carried forward as the world changed and the company grew into what it is today. Now, more than 75 years later, these qualities are just as important – essential, really – to Brown and Caldwell and to our clients.
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