Be an Early Applicant
Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Lead network reliability strategy and incident response for enterprise network services. Define SLOs/SLIs, improve observability and automation, guide resilient network architecture, run post-incident remediation, and partner cross-functionally to reduce operational risk and manual toil.
Summary Generated by Built In
Why This Role Matters
In this role, you will help shape the reliability strategy for critical network services at enterprise scale. You will influence how network reliability is measured, engineered, automated, and continuously improved while partnering across infrastructure, cloud, security, application, architecture, and business teams. This is an opportunity to drive modernization, reduce operational risk, and improve the stability of services that support critical business operations.
Role Details
Core Technology Stack
This role is network-centric, with primary focus on routing and switching technologies, data center fabrics, WAN and campus networking, cloud and hybrid connectivity, load balancing, DNS, NTP, firewalls, automation, telemetry, monitoring, and observability tooling.
Key Responsibilities
You will provide senior technical leadership, hands-on engineering guidance, and cross-functional influence across the following areas:
Required Qualifications
You should demonstrate principal-level technical depth, operational judgment, and cross-functional influence, including:
The following qualifications are beneficial and will help a candidate be successful in this role:
Indicators of Success
Success in this role is measured by stronger reliability outcomes, improved operational readiness, and reduced network risk.
Education: Bachelor's degree in Computer Science, Electrical/Network
This role is not eligible for visa sponsorship
This role is a hybrid work schedule 3 days in office 2 days remote
Posting End Date:
13 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
In this role, you will help shape the reliability strategy for critical network services at enterprise scale. You will influence how network reliability is measured, engineered, automated, and continuously improved while partnering across infrastructure, cloud, security, application, architecture, and business teams. This is an opportunity to drive modernization, reduce operational risk, and improve the stability of services that support critical business operations.
Role Details
- Employment Type: Full time
- Role Type: Individual contributor; this is not a people-manager role.
- Work Model: Hybrid work model with three days per week in the office.
- Eligible Locations: Dallas, TX metro; Charlotte, NC metro; or Chandler, AZ metro.
- Escalation Expectations: Provides senior technical escalation for critical incidents and high-risk changes. This role is expected to support critical incident response as needed; any recurring on-call rotation will be clearly defined before offer acceptance.
- Travel Expectations: 5% or less.
Core Technology Stack
This role is network-centric, with primary focus on routing and switching technologies, data center fabrics, WAN and campus networking, cloud and hybrid connectivity, load balancing, DNS, NTP, firewalls, automation, telemetry, monitoring, and observability tooling.
Key Responsibilities
You will provide senior technical leadership, hands-on engineering guidance, and cross-functional influence across the following areas:
- Network Reliability Strategy: Define and drive reliability targets, SLOs/SLIs, risk measures, service health indicators, and improvement plans for critical network services.
- Incident Leadership: Lead major incident response and service restoration, and drive root cause analysis, corrective action planning, and prevention of repeat incidents.
- Architecture Influence: Review, challenge, and guide network designs to improve resiliency, scalability, security, capacity, failure isolation, and operational simplicity.
- Automation and Observability: Expand telemetry, alerting, service health reporting, configuration management, automated validation, and self-service capabilities to reduce manual toil.
- Operational Excellence: Strengthen standards, runbooks, documentation, change quality, failure readiness, compliance-aligned practices, and production readiness reviews.
- Cross-Functional Leadership: Partner with network, cloud, security, infrastructure, application, architecture, and vendor teams while mentoring engineers and communicating complex technical issues clearly to senior stakeholders.
Required Qualifications
You should demonstrate principal-level technical depth, operational judgment, and cross-functional influence, including:
- 7+ years of experience in network engineering, reliability engineering, or network operations supporting business-critical enterprise network services.
- 5+ years of expert knowledge of routing, switching, TCP/IP, BGP, OSPF, high-availability design, and related network services including load balancing, DNS, NTP, firewalls, and network security.
- 5+ years of Proven ability to lead complex incident response, guide troubleshooting, restore service, and communicate clearly under pressure.
- 5 plus years of practical experience applying SRE or reliability engineering practices, including SLOs/SLIs, problem management, service health measurement, operational health metrics, and continuous improvement.
- 5 plus years experience improving operational stability and reducing repeat incidents through root cause analysis, post-incident reviews, corrective action planning, systemic remediation, and measurable recurrence prevention.
- 5 plus years experience owning corrective actions from post-incident review through implementation, validation, and closure.
- 5 plus years experience improving change success rates through risk assessment, peer review, validation testing, rollback planning, and post-change verification.
- 5 plus years experience conducting operational readiness reviews, production readiness assessments, failure-mode reviews, or service acceptance reviews.
- 5 plus years experience managing vendor escalations, product defects, support cases, and platform lifecycle risks that impact service stability.
- 5 plus years experience with capacity planning, performance analysis, traffic engineering, and resiliency planning for large-scale enterprise networks.
- 5 plus years of hands-on automation or scripting experience with tools such as Python, PowerShell, Bash, Ansible, Terraform, or equivalent technologies.
- 5 plus years of experience improving monitoring, telemetry, alerting, dashboards, metrics, service health reporting, or performance visibility for critical infrastructure services.
The following qualifications are beneficial and will help a candidate be successful in this role:
- Experience influencing enterprise network architecture and aligning designs with infrastructure, cloud, security, compliance, and architecture standards.
- Strong technical leadership, collaboration, mentoring, written communication, verbal communication, and stakeholder influence skills, including the ability to explain complex technical issues to senior stakeholders.
- Engineering, or a related technical field, or equivalent practical experience.
- Relevant networking, cloud, reliability, or IT service management certifications, such as CCNP/CCIE, Juniper, Arista, AWS/Azure networking, ITIL, or equivalent credentials.
- Ability to prioritize reliability improvements based on business impact, operational risk, service criticality, and incident trends.
- Experience contributing to technical strategy, engineering standards, reusable design patterns, or network reliability innovation.
- Experience with network modernization, data center migration, SDN, cloud networking, or reliability transformation initiatives.
- Experience in regulated or critical industries such as financial services, healthcare, telecommunications, or similar environments.
- Master's degree in Telecommunications, Network Engineering, Computer Engineering, or a related field.
- Experience reading and interpreting packet captures to diagnose network performance, connectivity, protocol, and application-impacting issues.
Indicators of Success
Success in this role is measured by stronger reliability outcomes, improved operational readiness, and reduced network risk.
- Improved availability, stability, MTTD, MTTR, change success rate, and incident trends for network services.
- Fewer repeat incidents through stronger root cause analysis, corrective action tracking, and systemic prevention.
- Broader adoption of reliability standards, runbooks, design patterns, operational playbooks, and production readiness practices.
- Reduced manual operational toil through practical automation, improved validation, and clearer service health visibility.
- Stronger confidence from engineering, application, business, and leadership stakeholders in network stability, resilience, and change readiness.
Education: Bachelor's degree in Computer Science, Electrical/Network
This role is not eligible for visa sponsorship
This role is a hybrid work schedule 3 days in office 2 days remote
Posting End Date:
13 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 7+ years in network engineering, reliability engineering, or network operations supporting enterprise network services.
- 5+ years expert knowledge of routing, switching, TCP/IP, BGP, OSPF, and high-availability network design.
- 5+ years practical experience with load balancing, DNS, NTP, firewalls, and related network services.
- 5+ years proven ability to lead complex incident response, troubleshooting, restoration, and communication under pressure.
- 5+ years applying SRE or reliability engineering practices (SLOs/SLIs, service health, problem management).
- 5+ years improving operational stability through RCA, post-incident reviews, corrective action planning, and recurrence prevention.
- 5+ years owning corrective actions from review through implementation, validation, and closure.
- 5+ years improving change success rates via risk assessment, validation testing, rollback planning, and verification.
- 5+ years conducting operational readiness, production readiness, failure-mode, or service acceptance reviews.
- 5+ years managing vendor escalations, product defects, support cases, and platform lifecycle risks.
- 5+ years experience with capacity planning, performance analysis, traffic engineering, and resiliency planning for large-scale networks.
- 5+ years hands-on automation or scripting with tools such as Python, PowerShell, Bash, Ansible, Terraform, or equivalent.
- 5+ years improving monitoring, telemetry, alerting, dashboards, metrics, and service health reporting for critical infrastructure.
- Bachelor's degree in Computer Science, Electrical/Network, Engineering, or equivalent practical experience.
- Hybrid work model requiring three days per week in the office (eligible locations: Dallas TX metro; Charlotte NC metro; Chandler AZ metro).
- Ability to support critical incident response and provide senior technical escalation; on-call expectations to be defined prior to offer.
- This role is not eligible for visa sponsorship.
- Experience influencing enterprise network architecture and aligning designs with infrastructure, cloud, security, and compliance standards.
- Relevant networking, cloud, reliability, or ITSM certifications (CCNP/CCIE, Juniper, Arista, AWS/Azure networking, ITIL) or equivalent.
- Master's degree in Telecommunications, Network Engineering, Computer Engineering, or related field.
- Experience with network modernization, data center migration, SDN, cloud networking, or reliability transformation initiatives.
- Experience in regulated or critical industries (financial services, healthcare, telecommunications) and reading/interpreting packet captures.
- Strong technical leadership, mentoring, communication, and stakeholder influence skills.
Wells Fargo Compensation & Benefits Highlights
-
Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
-
Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
-
Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
Wells Fargo Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
