Principal, HR Business Partner

Get to Know Our Team:
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance . Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.
The Opportunity:
The HR Business Partner (HRBP) for the Customer Experience Group (CEG) will be a strategic and proactive partner to Agoda’s Customer Experience teams. CEG is responsible for delivering high-quality support and seamless experiences throughout the customer journey, helping customers resolve issues, navigate travel-related needs, and build trust in the Agoda brand. The HRBP will partner closely with CEG leaders to strengthen organizational effectiveness, develop talent and leadership capability, support workforce planning, and foster a high-performing, customer-focused culture.
This role is responsible for driving people strategies, supporting organizational effectiveness, and enabling leadership and talent development in alignment with Agoda’s business objectives. The HRBP will work closely with business leaders, People team Centers of Excellence (COEs), and other HRBPs to deliver on people priorities and support Agoda’s evolving business needs.
In this Role, you’ll get to:
 

• Closely partner with (senior) managers, embedding within the business units to deeply understand the business and organizational strategy, culture, talent landscape, and other people aspects.
• Define, shape, and deliver a compelling People Roadmap which will enable us to deliver high-impact People programs and solutions that address both company-wide priorities and the unique needs of Agoda’s CEG department, ensuring efficiency and consistency at scale.
• Move beyond transactions by anticipating business needs and implementing proactive, scalable, future-proof HR solutions that drive long-term value.
• Use data and insights to inform decision-making, track and measure the impact of people initiatives, and provide stakeholders with actionable intelligence (e.g., exit insights, retention strategy, engagement data, performance management patterns).
• Serve as a change agent, supporting organizational transformation and continuous improvement efforts.
• Lead talent identification, retention, and development, talent reviews, and succession planning to build a strong leadership bench and a future-ready workforce.
• Drive strategic workforce planning, organizational design, and change management to ensure Agoda remains agile, competitive, and ready for the future.
• Serve as the connector and coach across our People (HR) Team , build capability beyond own team , establishing and refining a clear operating model that enables seamless collaboration and execution.
   

What you’ll Need to Succeed:
 

• Bachelor’s Degree in Human Resources or a related field is required
• A minimum of 8 to 10 years experience in HR Business Partnering roles
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment
• Ability to flex between company-wide strategy and tailored solutions for specific business groups, with a strong business partnership mindset
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design
• Experience with workforce planning, organizational agility, and leading change initiatives
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels
• Ability to cope well with ambiguity and change
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results
• Fluency in written and spoken English, with strong communication skills to effectively convey complex information
   

It’s Great if you Have:
 

• Curiosity, ready to challenge current practices and perspectives
• Experience defining and implementing People charters, frameworks, or operating models that elevate the employee experience and organizational effectiveness
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills
   

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