Principal Engineer, Site Reliability

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.

What You'll Do:

• Experience with designing, developing and operating distributed systems and large scale software systems.
• Experience working in a tech or product company with comparable or greater scale and complexity.
• Strong experience delivering technical initiatives in an operational, site reliability or platform engineering capacity.
• Demonstrated experience in reliability concepts like observability, capacity management, autoscaling, deployment and release safety, software strategies for reliability, fault tolerance and graceful failure.
• Experience working in environments with more advanced security and networksApplying systems thinking and systems engineering to the engineering environment.
• Strong experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives.
• Leading incident management and response, including critical, complex and high severity incidentsPost incident reviews, incident analysis and learning from incidents.
• Experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management such as New Relic, Sumo Logic and Pager Duty.
• Experience with criticality tiering, service ownership and chaos engineering ideal but not essentialStrong business acumen and stakeholder management capabilities to support Global reliability responsibility requires focus across Xero.
• Ability to solve cross-organisation engineering challenges including using influence rather than authority to enact change

What You'll Bring With you:

• Software engineering and platform engineering background preferred over an infrastructure/system admin background.
• Strong product engineering and delivery experience, over more enablement based experience.
• Strong opinions held loosely, willingness to discuss and debate ideas.

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.