Principal Engineer - Senior Salesforce Architect

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Position Overview:

We are seeking a highly skilled Salesforce Architect with extensive experience in designing and managing secure, scalable, and high-performance Salesforce solutions. This role requires deep technical expertise, the ability to explain complex concepts to non-technical stakeholders, and experience in handling Salesforce architecture in public sector environments.

The Senior Salesforce Architect defines, executes, and measures business and technology solutions running on the Salesforce platforms. The role acquires and enhances or develops reference models for Salesforce Cloud (specifically Sales Cloud, Data Cloud, Marketing Cloud, Cand Commerce cloud) aligned with Enterprise Architecture, establishing a strategic foundation.

The Senior Manager ensures consistent integration methods within and across platforms, develops and enhances the business-driven development concept to meet business needs, adheres to benchmark performance and reliability standards, and maintains acceptable service levels. Additionally, the role establishes Quality Assurance testing methods with IT Operations. Finally, the Solution Architect partners with IT peers for effective integration of the solution across different platforms/ applications.

Key Responsibilities:

• Solution Design & Architecture:
  • Lead the design and architecture of end-to-end solutions based on business requirements and technical specifications.
  • Create solution blueprints, architecture diagrams, and technical documentation.
  • Ensure that solutions are scalable, secure, and integrate smoothly with existing systems and platforms.
  • Responsible to deliver – Solution Architecture, Functional Design, and Technical design
  • Perform Fit/Gap analysis required for solution design and planning.
  • Perform CXC / CRM solution design working with business and technology experts.
• Technology Strategy:
  • Collaborate with stakeholders to align solution architecture with business objectives and technology strategies.
  • Provide guidance on the adoption of emerging technologies and best practices to ensure future-proof solutions.
  • Define architectural standards and ensure alignment with organizational goals.
• Cross-Functional Collaboration:
  • Work closely with developers, business analysts, and project managers to ensure the successful implementation of solutions.
  • Lead technical discussions and architecture reviews to ensure adherence to best practices and project timelines.
  • Provide mentoring and leadership to development teams throughout the project lifecycle.
• Integration & System Performance:
  • Oversee the integration of multiple systems, including cloud and on-premise platforms, to deliver seamless user experiences.
  • Monitor system performance, ensuring that solutions meet performance, scalability, and security requirements.
  • Ensure data integrity and reliability across integrated systems.
• Documentation & Governance:
  • Create and maintain detailed technical documentation, including architecture diagrams, integration plans, and design patterns.
  • Ensure adherence to architecture governance processes and compliance with organizational and industry standards.
• Risk Management & Security:
  • Identify and mitigate architectural risks and ensure solutions meet security and compliance requirements.
  • Conduct regular architecture reviews and assessments to identify areas for improvement and optimization.

Qualifications

• Experience:
  • 15+ years of experience in software development, solution design, or a similar role.
  • Proven experience in designing and implementing large-scale solutions.
  • Strong expertise in cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
  • Experience in integrating multiple systems and platforms.
• Skills:
  • Strong understanding of architectural frameworks, design patterns, and best practices.
  • Proficiency in programming languages (e.g., Java, Python, .NET) and databases (SQL/NoSQL).
  • Excellent problem-solving and decision-making skills.
  • Strong communication and collaboration skills, with the ability to translate complex technical concepts into business-friendly language.
• Certifications (Preferred):
  • AWS Certified Solutions Architect
  • Microsoft Certified: Azure Solutions Architect
  • Google Cloud Certified – Professional Cloud Architect

Key Competencies

Analysis:

• Considers all possible alternatives and assesses the impact of actions or inactions.
• Uses modeling techniques when needed and quantifies risks.
• Makes quick, informed decisions based on a holistic understanding and addresses problems early.

Architecture:

• Expert in Salesforce architecture patterns and their practical application.
• Designs or oversees solution architecture that fits enterprise constraints, budget, and business requirements while adding value and being testable.
• Champions architecture within Nagarro and the client, seeking input from experts as needed.

Problem-solving:

• Strong problem-solving abilities, identifying issues and proposing solutions with alternatives.
• Considers key factors like costs, benefits, and risks, prioritizing tasks and preparing contingency plans in advance.

Business Communication:

• Skilled in negotiation, persuasion, and making effective presentations.
• Represents the organization’s interests and communicates clear, fact-based information.
• Synthesizes technical information to add clarity and produces high-quality written communication.
• Skillfully gathers necessary information, even when others are reluctant.

Team Leadership:

• Empowers and credits team members, resolves conflicts, and fosters continuous development.
• Leads by example, motivates the team, and addresses performance issues.
• Helps people discover their potential and emphasizes the importance of their roles.

SDLC Methodology:

• Clearly explains the benefits of the software development lifecycle (SDLC) and its components.
• Understands the interconnections between roles and artifacts in project delivery and contributes to process improvement.

Systems and Process Orientation:

• Develops feedback channels, ensures process adherence, corrects deviations, and implements systems.
• Monitors progress and ensures high quality in systems and processes.

Additional Information

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.