Principal Engineer, Salesforce Marketing Cloud Architect

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total experience 11+  years
• Strong experience in Salesforce Marketing Cloud Architecture, Data Design, Solution Design, and Technical Governance.
• Deep expertise in Email Studio, Mobile Studio, Automation Studio, Journey Builder, Web Studio / Cloud Pages, Administration, and SFMC developer toolkit.
• Hands-on experience in SSJS, API integrations, and SFMC solution integrations with surrounding enterprise systems.
• Strong experience in architectural design governance, solution scalability, compliance, maintainability, and integration readiness.
• Experience in defining and governing end-to-end SFMC technical architecture across enterprise environments.
• Strong understanding of stakeholder-driven solution design, translating business requirements into best-practice SFMC technical solutions.
• Experience in troubleshooting complex SFMC implementation issues and driving resolution.
• Experience leading and mentoring development teams in a technical capacity.
• Experience collaborating with Enterprise Architecture, Consumer Architecture, Sector IT, Product Owners, Business Analysts, and Marketing teams.
• Active SFMC certifications such as SFMC Admin, Email Specialist, SFMC Developer, or SFMC Consultant.
• Agile delivery experience.
• Strong communication, documentation, problem-solving, and stakeholder management skills.
• Bachelor’s degree in IT, Computer Science, MIS, Business, or equivalent.

RESPONSIBILITIES:

• Create SFMC architecture and solution designs leveraging deep expertise in Salesforce Marketing Cloud based on business use cases and requirements.
• Collaborate with Enterprise Architecture, Consumer Architecture, and content management teams.
• Define end-to-end SFMC solution architecture and integration with surrounding enterprise systems.
• Ensure scalability, compliance, maintainability, and integration readiness of SFMC solutions.
• Work with SFMC Business Analysts, Product Owners, Sector IT, and Marketing teams to convert requirements into best-practice SFMC technical designs.
• Work directly with stakeholders to design and govern highly usable, scalable, extensible, and maintainable Salesforce solutions.
• Solve ambiguous technical problems and simplify complex SFMC implementation challenges.
• Troubleshoot key implementation issues and drive successful resolution.
• Use deep SFMC business and technical knowledge to support estimation for major initiatives.
• Provide technical oversight to the development team (up to 5 resources) and ensure sound technical delivery.
• Design and implement complex SFMC solutions using Email Studio, Mobile Studio, Web Studio / Cloud Pages, Automation Studio, Journey Builder, and related capabilities.
• Implement integrations with other systems using SSJS and APIs.
• Contribute to SFMC CoE initiatives by creating reference architectures, common patterns, reusable assets, and data models.
• Evangelize and educate internal stakeholders on SFMC technology and platform capabilities.
• Drive continuous improvement in SFMC architecture, governance, and engineering best practices.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field