The Role
Leads Microsoft 365 and productivity engineering, including cross-tenant and legacy migrations, solution design, service configuration, identity and security administration, automation, Copilot governance, testing, troubleshooting, documentation, and post-migration support. The role coordinates strategic technology projects, cross-functional teams, vendors, stakeholders, milestones, risks, and escalations while improving operational efficiency, user experience, security, compliance, and responsible AI adoption.
Summary Generated by Built In
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.OverviewWe are seeking a skilled and enthusiastic Microsoft 365 and Productivity Engineering Lead who will be responsible for planning, executing, and validating the migration of an organization's data, applications, and identities from cross-tenant and legacy systems to the Microsoft 365 cloud platform. The engineer will work closely with IT teams, business stakeholders, and Microsoft Support to ensure a smooth and successful migration process. This role is also responsible for designing, implementing, and maintaining Microsoft 365 solutions for the organization. Additional focus areas include improving operational efficiency and user experience, optimizing and enhancing security, and applying technical expertise to drive process design and automation in support of continuous delivery.Key Responsibilities
- Assess the current state of the organization's IT infrastructure and identify the migration scope, risks, and dependencies.
- Design and implement a migration strategy that minimizes the impact on the business operations and meets the security and compliance requirements.
- Designing and implementing Office 365 solutions, including Exchange Online, Copilot, SharePoint Online, OneDrive for Business, and Microsoft Teams.
- Plan and execute Microsoft 365 migrations, upgrades, and integrations with other systems and platforms.
- Provide technical support and guidance to end users and administrators on Microsoft 365 features and functionalities.
- Collaborating with other IT teams to integrate Office 365 with other systems and applications.
- Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value.
- Collaborate with other IT teams and vendors to ensure alignment and compatibility of Microsoft 365 solutions with business requirements and objectives.
- Configure and deploy the Microsoft 365 services and features, such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune.
- Migrate the Identity, data, and applications from one tenant to another Microsoft 365 Tenant using various tools and methods, such as Cross-Tenant mailbox / SharePoint, and third-party solutions.
- Perform testing and validation to ensure the functionality and integrity of the migrated data and applications.
- Provide post-migration support and troubleshooting to resolve any issues and ensure user satisfaction.
- Document the migration process, procedures, best practices, and outcomes and ensuring knowledge transfer and efficient collaboration within the team.
- Develop and maintain PowerShell scripts to automate migration related task and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity.
- Manage enterprise AI tools and Microsoft 365 Copilot, including licensing and access controls, secure deployment, data governance, agent lifecycle management, and ongoing support in alignment with organizational security, compliance, and responsible AI requirements.
- Lead strategic Microsoft 365 and technology projects from planning through delivery, coordinating cross-functional teams, tracking milestones, risks, and dependencies,
- Communicating status to stakeholders and managing technical and business escalations through timely resolution.
- Staying up to date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation.
- Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
- At least 12 years of experience in Microsoft 365 Suites, Microsoft Directory services, and data migration projects.
- Strong knowledge of Microsoft 365 services and features, as well as the migration tools and methods.
- Understanding of Identity and Access Management (IAM) and Privileged Identity Management concepts
- Experience with Azure AD roles and Conditional Access policies, MFA, and related administration skills
- Help team members with your expertise to achieve common goals.
- Proficient in PowerShell scripting and Exchange online, SharePoint Online and Entra ID administration.
- Certification in Microsoft 365 Fundamentals or Microsoft 365 Administrator is preferred.
- Solid understanding of Intune MDM/MAM, On-Prem Active Directly, Group Policies concepts.
- Knowledge of Defender for Office 365, Microsoft Security and Compliance and best practices.
- Strong analytical and problem-solving skills, with the ability to analyze directory and M365 services logs and derive meaningful insights.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, stakeholders, and executive levels.
- Proactive mindset with a keen sense of ownership and the ability to work independently to drive initiatives forward.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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Skills Required
- Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
- At least 12 years of experience with Microsoft 365 suites, Microsoft directory services, and data migration projects
- Strong knowledge of Microsoft 365 services, features, migration tools, and migration methods
- Understanding of Identity and Access Management and Privileged Identity Management concepts
- Experience with Azure AD roles, Conditional Access policies, MFA, and related administration
- Proficiency in PowerShell scripting, Exchange Online, SharePoint Online, and Entra ID administration
- Microsoft 365 Fundamentals or Microsoft 365 Administrator certification
- Solid understanding of Intune MDM/MAM, on-premises Active Directory, and Group Policy concepts
- Knowledge of Defender for Office 365, Microsoft Security and Compliance, and security best practices
- Strong analytical and problem-solving skills, including analyzing directory and Microsoft 365 service logs
- Excellent communication and collaboration skills with cross-functional teams, stakeholders, and executives
- Proactive mindset, ownership, and ability to work independently
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
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The Company
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
