Principal Engineer, Cross Functional Services Engineering (CFSE)

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge, and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

What you'll do:

• Work as part of a team of Principal Technology Engineers that will design solutions to meet the needs of the CFS unit, as well as business and technology stakeholders across Haleon.  You will act as Product Owner for one or more of the following (predominantly delivered on the ServiceNow platform); IT Service Management, IT Operations Management (Including CMDB and Event Management), Employee Self Service, IT Business Management, Integrations & Web Services, Customer Service Management (including Legal, Finance & Procurement), HR Service Delivery, Monitoring Tools and Command Centre Single Pane of Glass.
• You will oversee the delivery, run and support of assigned Products, working closely with the requisite Service Operations Managers on the day-to-day service-related activities and performance, and your peer Product Owners to ensure alignment across the CFS platforms.
• Build and evolve ‘trusted partnerships’ with key stakeholders, winning hearts and minds that you strive to understand their business priorities and problems.  You will be strong contributors to their strategic planning as well as being accountable for meeting all commitments made in terms of solutions delivery.
• Ensure the creation and maintenance of the High-Level Design and Roadmap for assigned Products.
• Direct the Product DevOps Squads, to deliver new applications and capabilities using Agile methodologies.  Support and mentor the Managed Service Providers (MSPs) to deliver their respective releases as sprints exploiting the Release Management capabilities of the ServiceNow platform. Drive the continuous improvement and evolution of the processes and techniques used.
• Apply full Programme Management rigour to the overall workstack for the Products assigned.  Be an effective Programme Manager, delivering your respective programmes of work via our strategic partnerships with MSPs, using the ServiceNow Project & Portfolio Management application.
• Ensure close collaboration and alignment with the CH CTO Enterprise Architecture team and ecosystem of platforms.
• Provide management and technical reporting as required.

What you'll bring:

• Enterprise Service Management systems accountability in a large corporate
• Project based delivery track record
• Business Analysis based, art of the possible mindset, able to identify solutions that exceed stakeholder expectations in terms of capability and time and cost to deliver
• Large scale platform and integration design experience
• Deep and technical understanding of the ServiceNow platform and ecosystem of partner Service Management products (e.g. monitoring, capacity management, and event management tools and services)
• Enterprise architecture capability to connect multiple tools, create a common tools architecture, develop an automation framework, and help drive proactive operations within CFS
• Trust-building interpersonal skills and stakeholder management
• Track record in effective delivery via third parties and managed service providers

Wider Team Overview

The overall CFS team sits within the CH CTO team and is also responsible for the following functions on behalf of the CTO team:

Service Desk Self Service Portal Incident Management (including Major Incident Management) Change Management Configuration Management Database (CMDB) Command Centre Operations Service Operations Management Service Assurance

For other Business Services, e.g. ERP, HR, the CFS team provides the following core services only:

Configuration of base platform to enable workflows like HR Case Management Create on-boarding templates on these non-core ITSM platforms so that product owners in functions like HR can on-board new teams as standard service. Service Desk Self Service Portal Incident Management (including Major Incident Management) Command Centre Operations Use of the CFS platforms for Change, Service Reporting and CMDB

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Diversity, Equity, and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.