Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Principal IT User Technologist to join our team based in Budapest. If you're ready to bring your expertise to the forefront, we have an opportunity that offers both professional growth and the flexibility of a hybrid or fully remote work arrangement.
This vital role is at the forefront of providing top-notch technical support to our global colleagues, including C-Level Executives, VPs, and Engineers. Your mission will be to ensure seamless, efficient support across all levels of technical proficiency, leveraging your expertise to enhance our IT support operations. Our Corporate IT team is a vibrant, globally dispersed group committed to collaboration, excellence in service delivery, and fostering an inclusive work environment.
What you'll do:
- Deliver expert-level support for end-user hardware and software, ensuring optimal performance and functionality.
- Lead in diagnosing and troubleshooting complex hardware and software issues, offering support through remote, and phone interactions.
- Mentor and guide junior team members, enhancing their skills in technical issue resolution and customer service excellence.
- Contribute significantly to key projects and company initiatives, such as security enhancements, office relocations, and mobile device management (MDM) deployments.
- Create and maintain detailed IT documentation, aligning with industry best practices and facilitating efficient problem-solving and process improvement.
- Collaborate with cross-functional teams to identify and implement continuous improvement strategies, aiming to boost the efficiency and effectiveness of IT support services.
- Serve as an escalation point for challenging technical issues, ensuring quick resolution and maintaining high levels of user satisfaction and system reliability.
What you'll bring:
- Over 5 years of experience in IT Support or Desktop Support, with a proven record of delivering superior technical assistance.
- Advanced skills in Active Directory and Office 365 user account administration and troubleshooting.
- A solid understanding of IT fundamentals, such as network protocols, DHCP, DNS.
- Exceptional communication and interpersonal skills, capable of forging strong connections with individuals across all organizational levels.
- Demonstrated proficiency in remote troubleshooting and the ability to provide clear, actionable guidance to users.
- A customer-first approach, committed to delivering outstanding service.
- Experience managing Windows and Mac OS environments.
- Knowledge of remote imaging and patching techniques for both Windows and Mac platforms.
- A Bachelor’s degree in Computer Science or related field.
Preferred Qualifications:
- A deep familiarity with Microsoft enterprise technologies, including Active Directory, Office365, and the Office suite.
- Experience with collaboration tools such as Confluence, Jira, Zoom, and various MDM solutions.
- Certification in ITIL or a similar framework, highlighting a structured approach to IT service management.
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Comprehensive healthcare coverage to ensure your well-being.
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
· Cafeteria plan.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
What We Do
Keeping People Safe and Businesses Running. Faster.
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
