The Role
Lead strategy and operations for Services Delivery: define processes, build decision frameworks, partner with analytics and engineering, develop metrics and dashboards, and drive scalable improvements across delivery, finance, and regional operations.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Principal Delivery Strategy and Operations at Coupa:
We're building a stronger, more connected Value Services Operations organization at Coupa, and we're looking for a Strategy & Operations Lead to help us get there. In this role, you'll work with us to understand complex problems, shape business processes that are largely undefined today, and develop clearer decision-making methods.
What You'll Do:
- Work with Services Sales and Delivery leaders to turn broad questions into clear problem statements and practical plans
- Look at how systems, tools, incentives, and behaviors connect across the services lifecycle, with attention on root causes — not symptoms — to build solutions that last
- Take ownership from idea to outcome, working with teams across the business
- Build simple, clear frameworks to compare scenarios and understand tradeoffs, translating business questions into analytical requirements that teams can build from
- Partner with analytics and technical teams to build models and outputs that support confident decisions
- Help identify where advanced analytics and machine learning can improve forecasting and delivery
- Shape business processes where none exist today — much of Services Delivery Operations runs on tribal knowledge and ad-hoc decisions rather than defined process; you'll design and stand up the processes, not just refine existing ones
- Help develop the metrics, routines, decision processes, and broader improvements that guide a growing organization as we simplify, standardize, and scale
- Work closely with Delivery, Finance, and Regional Operations to stay aligned on priorities Build Scalable Insight
- Define what dashboards and reporting should answer, ensure they meet the needs of different audiences, and balance accuracy with practicality when a directional answer is enough to move forward
What You Will Bring to Coupa:
- 10+ years in management consulting, strategy & operations, or business operations.
- Experience solving complex multi-team problems and interacting with senior/executive leaders.
- Strong analytical and Excel skills, including modeling and scenario analysis.
- Experience with BI tools (Power BI or Sigma preferred) and partnering with data and engineering teams.
- Systems-thinker who evaluates 2nd- and 3rd-order effects and constructively questions assumptions.
- Strong communicator who simplifies complex topics and operates independently in ambiguous environments.
- Bonus: Experience in Professional Services, consulting, or subscription-based businesses.
- Bonus: Familiarity with forecasting, scoring models, validation, and collaborating with data science on ML projects.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 10+ years in management consulting, strategy & operations, or business operations.
- Experience solving complex multi-team problems and interacting with senior/executive leaders.
- Strong analytical and Excel skills, including modeling and scenario analysis.
- Experience with BI tools and partnering with data and engineering teams (Power BI or Sigma preferred).
- Systems-thinking mindset, evaluating second- and third-order effects and challenging assumptions.
- Strong communication skills and ability to operate independently in ambiguous environments.
- Experience in Professional Services, consulting, or subscription-based businesses.
- Familiarity with forecasting, scoring models, validation, and collaborating with data science on ML projects.
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
Foster City
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Pune office
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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