At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake's AI Native Engineering (FDE) Operations organization is seeking a Business Operations Manager, Ops AI & Tooling to build the operating engine of the business. Rather than operating in team-aligned silos, this function aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow. In short: this team builds the operating engine — think leverage.
This is a high-impact individual contributor role reporting to the Sr. Director, Services Global Operations. You will build the internal operational tools that plan and run the business, own the automation and AI agents that eliminate manual work, and set the roadmap and tooling strategy that the operations team and broader FDE business use to operate. If you're a builder at heart — equally comfortable defining a roadmap and shipping the automation behind it — this is where you'll have outsized impact.
In This Role, You Will:Own Tooling Strategy & Roadmap: Define and own the operational tooling strategy and roadmap — the intake, prioritization, and release plan for the internal tools that run the business.
Build Business Planning & Operating Tools: Design and build the internal tools that plan and run the business, partnering with the Business Planning and Commercial Ops functions to turn their processes into scalable systems.
Automate Workflows: Build workflow automation across staffing, planning, forecasting, and reporting to remove manual effort and increase speed and accuracy.
Develop AI Agents for Operational Workflows: Design and deploy AI agents and GenAI-powered workflows for operational use cases — anomaly detection, staffing intelligence, predictive forecasting, and automated summaries.
Drive Cross-System Integration & Orchestration: Architect and maintain integration and process orchestration across the operations tech stack (e.g., PSA, CRM, planning, and BI tools), ensuring clean data flow and system integrity.
Own Tool Adoption, Standards & Optimization: Drive adoption, define standards, and continuously optimize the tooling portfolio — measuring usage, retiring redundancy, and improving the operator experience.
Partner Cross-Functionally: Serve as the tooling and automation advisor to the operations leadership team, Enterprise Technology, and the Data, Analytics & AI teams, translating business needs into scalable systems.
7+ years (IC4) or 10+ years (IC5) of experience in business operations, ops tooling/systems, revenue operations, or professional services operations, with a strong build orientation.
Proven track record designing and shipping internal operational tools, workflow automation, or agentic/AI workflows.
Hands-on experience with automation and integration across systems such as Salesforce, Certinia/FinancialForce, Smartsheet, and BI tools; comfort using SQL and coding/coding agents to solve problems.
Demonstrated fluency with GenAI and LLMs to automate operational workflows and accelerate insight generation.
Expertise in workflow design, systems architecture, and data governance, with a bias toward simplifying complex processes.
Excellent communication and cross-functional leadership skills, with the ability to influence without authority. (IC5: expected to set direction and drive org-wide initiatives independently.)
Bachelor's degree in Business, Operations, Computer Science, or a related field; equivalent experience considered.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Skills Required
- 7+ years of experience in business operations, operations tooling or systems, revenue operations, or professional services operations for IC4 roles
- 10+ years of experience in business operations, operations tooling or systems, revenue operations, or professional services operations for IC5 roles
- Strong build orientation and experience designing and shipping internal operational tools, workflow automation, or AI workflows
- Hands-on automation and systems integration experience with Salesforce, Certinia or FinancialForce, Smartsheet, and BI tools
- Comfort using SQL and coding or coding agents to solve operational problems
- Fluency with Generative AI and Large Language Models for automating workflows and generating insights
- Expertise in workflow design, systems architecture, and data governance
- Excellent communication and cross-functional leadership skills, including influencing without authority
- Bachelor's degree in Business, Operations, Computer Science, or a related field, or equivalent experience
Snowflake Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Snowflake and has not been reviewed or approved by Snowflake.
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Fair & Transparent Compensation — Pay is often characterized as top‑of‑market across multiple roles. The company also points to a Fair Pay Workplace certification, signaling externally reviewed pay‑equity practices.
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Equity Value & Accessibility — Equity is a meaningful part of total compensation, with new‑hire grants, refresh potential, and a discounted ESPP with a favorable lookback. Feedback suggests this ownership component materially boosts perceived total rewards.
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Leave & Time Off Breadth — Parental leave is described as up to 26 weeks paid in the U.S., paired with flexible or generous PTO and multiple leave types. Family‑building benefits and a dedicated parental‑leave hub further expand support.
Snowflake Insights
What We Do
Snowflake powers the end-to-end data lifecycle – from ingesting and processing data to analyzing and modeling it, to building and sharing data and AI applications – helping engineers, analysts, and leaders innovate faster and achieve more with their data. We're on a mission to empower every enterprise to achieve its full potential through data and AI.
Why Work With Us
Snowflake is where data does more, and so do you. More innovating, more growing, and more collaborating. Here, you’ll find the sweet spot between building big and moving fast, in technology and your career.
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