Principal Business Analyst

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. 

 In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale.  With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution.   You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Business Analyst – Billing (P&C)
Remote United States

Job Overview

The Business Analyst – Billing (P&C) is an experienced, client‑facing role that acts as a key liaison between insurance carriers and software delivery teams. The ideal candidate blends deep Property & Casualty billing domain knowledge with a strong understanding of modern insurance billing platforms, helping clients realize business value while staying as close as possible to out‑of‑the‑box product capabilities.

Key Responsibilities

• Lead requirements discovery, analysis, and documentation for P&C billing processes, rules, products, and integrations.
• Review client documentation and current‑state processes, clearly identifying impacts, risks, dependencies, and improvement opportunities.
• Configure the billing system to fit client requirements and recommend solutions that maximize use of standard product capabilities while minimizing customization.
• Perform gap analysis for new requirements, support scope definition/estimation, and clarify questions for global delivery and product teams.
• Collaborate with product, configuration, technical, and client stakeholders to design and validate the end‑to‑end billing solution, including batch jobs, outputs, and interfaces.
• Maintain requirements traceability from business needs through design, configuration, and testing, ensuring alignment across stakeholders.
• Define and/or review test scenarios, test cases, and test plans; support SIT/UAT, defect triage, and regression testing to confirm business needs are met.
• Act as a functional SME and Product Owner, providing backlog input, accepting stories, and delivering training and knowledge transfer to clients and internal teams.
• Support cutover, go‑live, and post‑go‑live stabilization activities for the billing workstream as needed.
• Collaborate effectively with geographically distributed teams and client stakeholders across time zones, adjusting work hours as needed to support workshops, clarifications, and project ceremonies.

Skills and Competencies

• 8+ years of experience in a strategic Business Analyst role on large‑scale IT projects, with at least 4+ years focused on P&C Billing and insurance billing systems.
• Strong Property & Casualty insurance domain knowledge, including billing, payments, fees, refunds, dunning/collections, and related regulations across states/jurisdictions.
• Proven ability to elicit, analyze, and document requirements (user stories, use cases, process flows, functional specs) and translate them into practical solution designs.
• Excellent written and verbal communication, facilitation, and stakeholder management skills; comfortable working with both business and technical audiences.
• Hands‑on experience working in Agile / SAFe environments, including backlog management, estimation, and collaboration with distributed/global teams.
• Strong analytical and problem‑solving skills with a focus on quality, traceability, and on‑time delivery.
• Experience with Majesco Billing or other enterprise insurance billing platforms is a strong plus.

Work Experience

• Overall 8+ years of experience in Business Analysis, with at least 4+ years focused on P&C Billing.

Education

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent experience).

As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.

Majesco is committed to equal pay and transparency.  The annual salary range for this position is $95,000 to $125,000. 

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the United States.  It is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on a variety of factors.  Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One.  Our benefits package includes, but is not limited to:  Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.