Principal Business Analyst - ServiceNow

Job Posting End Date: February 24

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:Unum is seeking a dynamic Principal Business Analyst with expertise in ServiceNow to join our team. In this role, you will collaborate with Architects, Business Architects, strategy consultants, and business partners to develop and implement capability roadmaps for designated domains such as Business Delivery Hubs (BDH) or Value Streams.
As a key leader, you will ensure that initiatives align with the company’s long-term business strategy, prioritize and execute critical projects, and drive the tactical delivery of strategic components. Responsibilities include developing business cases, overseeing agile team deliverables, and contributing innovative ideas to enhance the company’s strategic roadmap.
What We're Looking For:
Proven experience with ServiceNow implementation and platform capabilities.
Strong ability to bridge business strategy with actionable execution.
Expertise in collaboration, business case development, and agile methodologies.
This is a hybrid position that requires a minimum of 2x per week at one of our campuses: Chattanooga, TN or Atlanta (Sandy Springs) GA.

Job Specifications

• Bachelor’s degree required, relevant professional qualification or acceptable industry experience.
• 8+ years of demonstrated Business Analysis experience
• 5+ years of ServiceNow experience required
• Excellent communication skills, both written and oral; ability to translate business strategy into business capability roadmaps.
• Demonstrates strong leadership skills
• Strong team player; able to lead and work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization
• Proven collaborative and negotiation skills with Technology and Business
• Able to deal with significant ambiguity and translate into more tangible outcomes
• Strong insurance or relevant industry experience
• Proven track record of success with business delivery (software solutions)
• Demonstrates a metrics and financial mindset to ensure ROI for business
• Certifications strongly encouraged

Principal Duties and Responsibilities

• Responsible for the creation and maintenance of an annual or bi-annual capability roadmap for that domain consisting of the highest priority business deliverables
• Responsible for the realization of capabilities as features on product backlogs
• Collaborates with the business leaders, IT Leadership, Chief Product Owner(s) and Product Owner(s) to ensure the capabilities deliver the expected return on investment and are prioritized accordingly
• Collaborates with architects to create digital business capabilities that are innovative and highly capable.  May be involved in the definition of external partnership engagement/agreements.
• Co-ordinates or participates in tool, technology and service selection, risk assessments and sunsetting in conjunction with technical and business stakeholders ensuring consistency with existing business needs and architectural sustainability.
• Leads discussions with Business Analysts, Product Owners, Leaders of Agile Teams and the corresponding management and teams to ensure alignment of priorities. Helps team translate strategic themes and roadmaps to tangible deliverables which can become backlog items
• Promotes the development of a strong customer experience
• Provides coaching and mentoring for Senior Business Analysts and Business Analysts and ensures consistency of business analyst artifacts and quality of business analysis. Develops and presents business cases for high level initiatives for approval, funding and prioritization
• Takes responsibility for Business strategy for that domain through analysis and ensures that feature definitions will deliver the capabilities identified on the short to midterm roadmap
• Collaborates with Test Engineers to define and articulate capability acceptance criteria
• May serve in a Scrum Master role for an agile team
• Effective facilitation of cross team priorities and alignment of short-term priorities
• Completes business architecture deliverables as part of broad capability team to ensure clarity of direction
• Optimizes the user experience across multiple business applications including cloud/third party solutions

#LI-AD1

#LI-hybrid

#LI-multi

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum