We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionWe are looking for a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.
This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.
Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.
Key Responsibilities
Manage and resolve daily incoming customer support cases across EMEA and UK regions
Act as a subject matter expert for complex issues and escalations
Provide guidance and mentoring to team members as required
Deliver training sessions and support knowledge development within the team
Take ownership of escalation management, ensuring timely and effective resolution
Operate within a flat team structure, covering both first-line and advanced support responsibilities
Balance operational support delivery with strategic contributions such as mentoring and process improvement
Contribute to special projects and process improvements
Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme
Must-Have
Proven experience with Unit4 ERP (essential)
Strong knowledge of the Financial/Logistics module
Basic SQL skills (querying, troubleshooting)
Strong English communication skills (written and verbal)
Ability to manage both standard support cases and complex escalations
Willingness to travel to Wrocław office 2–3 times per year
Nice-to-Have
Advanced SQL knowledge
Experience in mentoring or coaching colleagues
Training delivery experience
Previous experience handling escalations in a support environment
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:
• a culture built on trust - giving you freedom and autonomy to be successful.
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being.
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!
Salary range: 134,938 - 188,526 PLN
Skills Required
- Proven experience with Unit4 ERP
- Strong knowledge of the Financial/Logistics module
- Basic SQL skills (querying, troubleshooting)
- Strong English communication skills (written and verbal)
- Ability to manage standard support cases and complex escalations
- Willingness to travel to Wrocław office 2-3 times per year
- Advanced SQL knowledge
- Experience in mentoring or coaching colleagues
- Training delivery experience
- Previous experience handling escalations in a support environment
Unit4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unit4 and has not been reviewed or approved by Unit4.
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Wellbeing & Lifestyle Benefits — Hybrid/remote options, global wellbeing days, and mental-health resources (e.g., Headspace and EAP) are emphasized, strengthening the overall package. Public materials consistently highlight flexibility and wellbeing as core parts of the offering.
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Leave & Time Off Breadth — Flexible or unlimited PTO with a minimum threshold and company-wide wellbeing days are prominently featured. These time-off policies are positioned to support strong work–life balance across regions where applicable.
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Parental & Family Support — Access to Maven for reproductive, parenting, and menopause support, alongside inclusive leave types, is explicitly promoted. These services expand family-focused coverage beyond standard offerings in locations where available.
Unit4 Insights
What We Do
Unit4's next-generation enterprise resource planning (ERP) solutions power many of the world's mid-market organizations, bringing together the capabilities of Financials, Procurement, Project Management, HR, and FP&A to share real-time information, and deliver greater insights to help organizations become more effective. We are in business for people and believe that people-centric organizations do great things when their people can do great work. With 2,700 colleagues globally, we serve more than 5,100 customers across a number of industries including professional services, nonprofit and public sector. Follow us for insights about our people, business, career opportunities and much more. You can also visit www.unit4.com and follow us on Facebook (Unit4 Business Software), Twitter and Instagram @Unit4global.
