Jobs at Unit4

Provides first-line application and IT support to Unit4 customers, investigates and documents defects, manages escalations, coordinates with colleagues and R&D, and identifies service improvements. The role requires fluent English and Swedish, strong analytical and customer-service skills, familiarity with Microsoft technologies, ServiceNow, ITIL, and potentially Unit4 ERP modules. It also includes mentoring less experienced colleagues and maintaining a personal technical and professional development plan.

Leads pre-sales solution consulting for Unit4’s ERP software, partnering with sales and cross-functional teams throughout customer engagements. Responsibilities include executive discovery, translating business requirements into solution strategies, delivering tailored demonstrations, shaping competitive opportunities, supporting RFPs and business cases, and providing thought leadership. The role requires connecting technology capabilities to measurable business outcomes, understanding Dutch public-sector organizations, and influencing strategic decisions through strong communication and consultative expertise.

Own the technical development, security, maintenance, and system analysis of core HRMS modules, including payroll, time, leave, and claims management. Develop software functions, unit tests, and user-story code using architectural standards and test-driven development. Participate in Scrum ceremonies, review test cases, troubleshoot defects through root cause analysis, and deliver sustainable system improvements. Apply expertise in regional payroll regulations and HRMS best practices across multiple Asian markets.

Provide senior, hands-on application support for Unit4 ERP and ERPx across EMEA/UK. Manage daily support cases and escalations, act as subject-matter expert, mentor and train team members, contribute to process improvements and special projects, and split responsibilities between first-line and advanced support.

Lead new business growth across the Nordics for PSO and Not-for-Profit customers. Define and execute regional go-to-market strategy, build and develop a high-performing sales team, manage pipeline and forecasting, and drive complex enterprise deals with senior stakeholders to deliver sustainable revenue growth.

Lead the Public Sector product vision and roadmap for Unit4's ERP platform. Own backlog, outcomes, and industry-specific solution blueprints; collaborate with horizontal teams, partners, and customers to deliver compliant, secure, AI-informed features that reduce implementation time and improve public sector finance and operations.

Lead the Public Sector product vision and roadmap for Unit4's cloud ERP platform. Own prioritized backlog, feature outcomes, success metrics, and regulatory/security requirements. Translate sector knowledge into investment-backed requirements, solution blueprints, and partner strategies. Engage customers, industry board, sales, and marketing to validate and launch products that meet public finance, procurement, and compliance needs.

Own end-to-end product delivery for new products: run customer discovery and research, define and prioritize requirements, partner with design and AI-assisted engineering to build and launch, iterate post-launch, and drive customer adoption.

Lead end-to-end product development for new software products: run discovery and research with customers, define and prioritize requirements, partner with design and AI-assisted engineering to build and ship, and drive adoption through ongoing improvements and scaled discovery processes.

Partner with Customer Success Managers to drive product adoption, optimisation, and measurable value for Unit4 ERP customers. Identify adoption gaps, recommend best-practice solutions, triage needs to value services, and feedback customer insights to Product, Engineering, and CX teams.

Understand customer business challenges, design and demonstrate Unit4 ERP solutions, run discovery sessions and workshops, produce demos and business cases, support RFPs/tenders and handovers, and partner with sales, partners and product teams to deliver measurable Finance/HR/Payroll value.

Own strategy and execution for HR & Compensation modules within Unit4's HCM suite. Define roadmap, translate market and compliance requirements into specifications, coordinate cross-functional delivery, manage backlog and defects, conduct market analysis, and present product vision to executives and customers. Ensure feature delivery across agile teams and keep solutions compliant and competitive.

Serve as primary contact for cloud inquiries and service requests; coordinate stakeholder communication and SLAs; maintain and optimize an AI-driven knowledge base; create documentation, training, and feedback mechanisms; ensure compliance/security; standardize cloud engagement processes and support Cloud Hub initiatives to drive adoption and cross-functional alignment.

Lead definition and execution of an AI adoption roadmap for software development: identify high-value AI use cases, select tools, run pilots, measure outcomes, scale initiatives, set governance and best practices, and train development teams to integrate LLMs, agentic workflows, and AI-driven tooling into SDLC and CI/CD.

Deliver technical solutions for Unit4 ERP implementations, integrations, migrations and optimisations. Analyse requirements, build integrations/extensions/reports, run data migration and validation, apply AI tools to accelerate development, troubleshoot issues, document handovers, and provide ad-hoc consultancy while feeding product improvement feedback.

Deliver technical ERP solutions including integrations, extensions, reports, and data migrations. Analyze requirements with functional consultants, build and test integrations using APIs/XML/JSON/SOAP and extension frameworks, apply AI tools to accelerate work, troubleshoot issues, document handovers, and provide ad-hoc customer consultancy while feeding product improvements back to internal teams.

Manage customer escalations end-to-end: assess validity, coordinate stakeholders, create and drive action plans, report trends, define escalation processes, and set/communicate clear success criteria while returning customers to standard BAU procedures.

Partner with Customer Success Managers to drive adoption and optimisation of Unit4 Financials. Identify adoption gaps, recommend finance process improvements, support value-enhancement services, analyse usage and reporting, liaise with Consulting/Product/Engineering, and act as a trusted adviser to realise measurable financial value and scalable best-practice processes.

Provide first-line application and IT support for Unit4 ERP customers: triage and resolve support cases, liaise with R&D, document defects, manage escalations, suggest process improvements, mentor junior staff, and comply with security and company procedures.

Serve as the voice of the customer, drive value realization and product adoption, manage retention and churn, create and run success plans and executive reviews, identify upsell opportunities with Sales, and communicate customer needs across Product, R&D, Support and Sales.