Jobs at Unit4

Serves as the primary contact for cloud inquiries and service request communications. Coordinates with Cloud Operations and stakeholders, tracks SLAs, maintains an AI-driven knowledge base, improves content discoverability, and ensures documentation compliance and security. Develops user guides and training materials, gathers feedback, standardizes cloud engagement processes, supports adoption initiatives, and contributes to Cloud Hub projects in a global 24/7 environment.

Conduct research on how people interact and collaborate with AI agents in enterprise work. Define the human-AI interaction research agenda, study communication, trust, explainability, uncertainty, productivity, decision-making, safety, fairness, and transparency. Translate findings into practical design principles for product and engineering teams, collaborate with responsible AI stakeholders, and build partnerships with universities and academic institutions.

Coordinates global customer, internal, roadshow, conference, and sponsorship events from planning through delivery. Responsibilities include managing timelines, budgets, suppliers, contracts, branding, production, registration, speakers, onsite logistics, attendee engagement, reporting, and post-event follow-up. The role also supports global event process improvement, stakeholder communications, and consistency across regions.

Supports planning and delivery of global customer events, internal events, roadshows, conferences, trade shows, and sponsorships. Coordinates project plans, budgets, suppliers, venues, branding, AV, registration, speakers, onsite logistics, stakeholder communications, and post-event reporting. Collaborates with Field Marketing and global teams to maintain consistent processes, improve event operations, and deliver high-quality experiences on time, within budget, and on brand.

Coordinate Unit4-owned customer, internal, roadshow, and strategic global events from planning through post-event reporting. Responsibilities include managing project plans, timelines, budgets, suppliers, contracts, branding, AV, registration, speakers, onsite logistics, sponsorships, and lead follow-up. The role also supports third-party conferences, process improvement, global collaboration, and consistent event standards across regions.

Support the design and launch of Unit4’s international internship and early careers programme. Responsibilities include creating delivery plans, templates, guidance and tracking tools; researching universities; coordinating candidate engagement, recruitment activities and onboarding; supporting intern, mentor and hiring-manager check-ins; gathering feedback; maintaining programme records; reporting outcomes; and improving Talent Acquisition processes using digital tools and AI.

Own FP&A analysis for the COO cost base across Customer Success, Professional Services, Support, IT, and Data. Responsibilities include headcount and vacancy analysis, cost-of-sales and margin analysis, forecasting, budgeting, variance analysis, investment modeling, management reporting, and finance partnering with functional leaders. The role also improves and automates cost reporting and supports strategic management and investor materials.

Own strategic analysis and research workstreams, monitor company priorities, synthesize performance data, assess competitive and regulatory dynamics, and develop recommendations and Board-ready materials. Support annual objective setting, quarterly reporting, and Office of the CEO initiatives while collaborating with senior leaders and cross-functional stakeholders.

Own the full sales cycle for new business acquisition in Germany, from territory planning and prospecting through negotiation and contract close. Build relationships with senior stakeholders in Professional Services organizations, deliver consultative presentations and solution demonstrations, manage complex multi-stakeholder opportunities, and maintain accurate CRM forecasting. Collaborate with presales, marketing, customer success, and partners while consistently achieving revenue targets.

Lead new business sales across the DACH region for Professional Services and Not-for-Profit customers. Own regional strategy, revenue growth, pipeline forecasting, complex enterprise deals, and a team of approximately four sales professionals. Recruit, coach, and scale the team while engaging senior stakeholders and collaborating with presales, marketing, partners, and customer teams. Requires strong SaaS sales leadership, consultative selling expertise, ERP experience preferred, and fluent German and English.

Manage and support enterprise network infrastructure across Layers 2–7, including VPNs, routing, firewalls, load balancers, Cisco and Barracuda devices, and cloud networking environments. Troubleshoot complex network issues, deliver responsive service to customers and internal teams, and work independently or collaboratively. Preferred experience includes SD-WAN/SD-LAN, professional certifications, wireless networks, automation, Windows/Linux, and iSCSI.

Leads the global customer support organization, setting strategy, operating models, performance disciplines, workforce plans, budgets, and transformation priorities. Partners with Product, Engineering, Cloud Operations, Customer Success, and go-to-market leaders to improve resolution times, service quality, customer satisfaction, and operational efficiency. Drives adoption of AI, automation, self-service, and knowledge management while developing leadership capabilities and using customer insight to influence product and business priorities.

Manage and monitor SQL infrastructure across Microsoft Azure, public cloud, and data center environments. Install, migrate, maintain, back up, and optimize customer SQL Server databases. Perform performance tuning, database monitoring, alerting, schema design, partitioning, and sharding. Maintain technical documentation, advise customers, automate operational tasks with PowerShell and scripting, and collaborate with cloud teams to analyze and resolve customer issues.

Tune and troubleshoot Unit4 Financials by Coda performance before and after go-live across project and business-as-usual environments. Develop proactive monitoring, detection, remediation, and continuous performance-tuning processes. Perform database tuning involving SQL queries, indexes, statistics, and views, while supporting Java applications, web services, replication, Azure SaaS infrastructure, and networking. Collaborate with the performance optimization consultant and database administrator to deliver technical and application support.

Lead existing-business sales growth across Continental Europe for Professional Services and Not-for-Profit customers. Responsibilities include setting regional strategy, exceeding revenue targets, closing complex executive-level deals, managing pipeline and forecasts, leading an initial team of seven sales professionals, recruiting and coaching talent, and collaborating with presales, marketing, partners, and customer success. The role also requires market leadership, data-driven decision-making, and driving transformation in a remote SaaS environment.

Partners with Customer Success Managers to improve customer adoption, optimization, and value realization using Unit4 Financials. Analyzes usage and finance processes, recommends best practices, supports outcome-based enhancement services, and advises customers on financial reporting, governance, compliance, and digital transformation. Collaborates with Product, Engineering, Consulting, Support, and Customer Experience teams to remove blockers and communicate customer feedback.

Partners with Customer Success Managers to improve customer adoption, optimize finance processes, and drive measurable value from Unit4 Financials. Identifies usage gaps, recommends best practices, supports value enhancement services, and advises on reporting, budgeting, compliance, and digital transformation. Collaborates with Product, Engineering, Consulting, Support, and Customer Excellence teams to resolve blockers and communicate customer feedback. Requires strong Unit4 Financials expertise, financial-process knowledge, analytical ability, and consultative stakeholder management.

Partner with Customer Success Managers to help customers maximize Unit4 Financials through adoption, process optimization, reporting improvements, and measurable value realization. Analyze usage and finance processes, recommend best practices, support value enhancement initiatives, and collaborate with Product, Engineering, Consulting, Support, and Customer Experience teams. Serve as a trusted adviser on financial process optimization and communicate customer feedback to internal teams.

Partner with Customer Success Managers to help customers maximize Unit4 Financials through adoption, process optimization, reporting improvements, and measurable value realization. Analyze usage and finance processes, identify optimization opportunities, recommend best practices, support outcome-based services, and collaborate with Product, Engineering, Support, Consulting, and Customer Excellence teams. Serve as a trusted advisor on financial management, digital transformation, and scalable use of ERP functionality.

Provides first-line application and IT support to Unit4 customers, investigating and documenting issues, resolving escalations, coordinating with colleagues and R&D, and identifying service improvements. The role involves customer communication in English and Swedish, defect investigation, process improvement, mentoring junior team members, and maintaining product and technical knowledge.