PointClickCare Jobs

Principal Application Engineer (Salesforce)

PointClickCare

Principal Application Engineer (Salesforce)

Posted Yesterday

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Mississauga, ON, CAN

Hybrid

135K-169K Annually

Expert/Leader

Healthtech • Software

The Role

Leads complex application development and modernization across Salesforce, NetSuite, billing, and integrated platforms. Develops production-grade code, automation, integrations, and AI workflows; oversees testing, incident analysis, technical architecture, and vendor delivery. Serves as a subject matter expert, mentors engineers, establishes engineering and DevOps best practices, reviews code, reduces technical debt, and supports strategic enterprise initiatives.

Summary Generated by Built In

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary

PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and configurations on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across the ESA teams. This role requires mastery in all areas of application development from design to implementation, to monitoring best practices while mentoring and coaching other team members and delivering both business and technical objectives through ambiguity, uncertainty and complex situations. The Principal Application Engineer will support strategic transformational projects, complex enhancements and lead root cause analysis for high-complexity incidents, ensuring long-term fixes and system resilience improvements. They will also oversee vendor engagements where necessary to ensure that they deliver quality technical solutions following the best industry-leading engineering practices.

To succeed as a Principal Application Engineer at PointClickCare, you need to be highly creative, accountable, collaborative and passionate. You are the Subject Matter Expert (SME) for core applications like Salesforce, NetSuite, Billing Platform., etc. meaning you have mastered the skills well enough to teach them. You are enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. You’re not afraid to dive into uncharted technical territory and get your own hands dirty while supporting and driving delivery of complex features through a dedicated team. You’re also eager to learn and teach knowledge that drives the team forward and are excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.

What your day-to-day will look like:

Be the go-to Subject Matter Expert (SME) and internal expert for relevant applications (Salesforce, NetSuite, Billing Platform, etc.) for senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising on best practices

Identify, prioritize and execute high complexity tasks in the application development life cycle with quality and speed

Collaborate with business stakeholders to understand strategic objectives and translate them into scalable technical solutions while driving simplified solution architecture

Develop complex tools and applications by producing clean, efficient code in the relevant application (Salesforce, NetSuite, Billing Platform, etc.) and languages (Apex, JavaScript, SuiteScript, Python, etc.) and connected or integrated apps like Kantata, Conga, Gainsight, Qualtrics, Gong, TaskRay, Adobe, Quip, etc.

Build test automation regression suites and coach the broader team on how to set up test automations in Copado

Embed and Build AI workflows and agents to realize business value delivered faster

Coach and hold vendors accountable to our best practices and milestone deliverables

Automate high complexity tasks through appropriate tools and scripting and provide guidance on test automations

Analyze and debug systems and perform validation and verification testing in a test-driven manner

Be a coach/mentor for all engineers, including performing peer reviews, leading technical knowledge sharing sessions, establishing engineering best practices, approving pull requests and improving the overall quality of the technical solution

Take ownership of enterprise-wide initiatives to modernize application architectures, improve system integrations, and reduce technical debt.

Partner with cross-functional teams to drive standardization of development frameworks, automation tools, and DevOps best practices across the organization

Exercise independent judgement in methods, techniques and evaluation criteria for obtaining results and solving complex problems

Champion the adoption of AI and automation tools, leading experimentation and integration of AI agents to optimize development and operational workflows

Be the back-up for your manager when necessary to oversee the team’s successful delivery

Perform other tasks and duties as assigned

Qualifications we are looking for:

Bonus points for:

Solid experience working on a SaaS product

Deep experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular

Deep experience with AWS, Azure, or other cloud platforms.

Deep experience with Service-Oriented Architecture (SOA) and SaaS product development

Working experience of SAML, OAuth, and OpenID Connect for authentication and authorization

Working experience of SQL

Working experience with on-call responsibilities for production-grade systems.

Solid understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)

#LI-AJ1

#LI-Hybrid

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Skills Required

Experience working on a SaaS product
Deep experience with Salesforce Lightning Design System or UI frameworks such as React, Vue.js, or Angular
Deep experience with AWS, Azure, or another cloud platform
Deep experience with Service-Oriented Architecture and SaaS product development
Working experience with SAML, OAuth, and OpenID Connect for authentication and authorization
Working experience with SQL
Working experience with on-call responsibilities for production-grade systems
Understanding of methods for addressing team dysfunction involving trust, conflict, commitment, accountability, and team results

PointClickCare Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.

Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.

Learn more about PointClickCare's Compensation & Benefits →

PointClickCare Insights

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The Company

HQ: Toronto

1,557 Employees

Year Founded: 2000

What We Do

PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.