Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
The GDS Account Manager will be responsible for supporting the GDS day-to-day technical needs for airline customers based in the United States and Canada. The successful candidate will serve as an escalation point of contact for our airline GDS distribution customers and support desk staff by offering technical expertise, analysis and insights and effective problem solving. The team member will manage and diffuse customer escalations. Viewed as a subject matter expert in functionality of the Sabre and Abacus GDS (1S/1B). The GDS Technical Account Manager provides a level and depth of understanding of the Sabre and Abacus(Sabre APAC) GDS that allows us to be strategic partners with our airlines; identify their operational needs, be their technical consultants and create an environment where they want to do more business with Sabre. This role requires a customer-centric thought process as well as advanced sales skills and is critical for building and maintaining strong relationships.
Responsibilities:
- Voice of the Airline for products enhancements and new products request
- Coordinate product implementations and new carrier implementations
- Subject Matter Expert on all GDS products and solutions offered in the Airline GDS Distribution portfolio
- Collaborate and consult with Airline and Agency Account Directors to identify Airline product needs, what each airline can support, what the market needs and where Sabre can show value
- Train and share product knowledge and resources with Account Directors
- Partner with various business units to identify technical and process related solutions to issues
- Ensure customer escalations and critical issues are resolved within agreed and aligned timelines
- Collaborate with cross-functional Product, Support and Marketing teams connected to projects in the Global market to ensure customer requests are handled appropriately and in a timely manner
- Identify initial solution requirements through discovery sessions with customers
- Exceptional communications skills with the ability to articulate product and business relationships and their benefits
- Work with commercial and sales teams to identify and generate new business opportunities
- Translate technical requirements into an understandable manner to a variety of audiences
- Strong interpersonal, relationship-building and team-building skills
- Self -motivated, proactive, and very well organized
Preferred Job Requirements:
- GDS Technical/systems knowledge
- NDC knowledge
- Experience working in a team-oriented, highly collaborative environment is essential
- Strong leadership, communication, and presentation skills
- Strong business acumen, critical thinking, and analytical skills
- Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion
- Strong interpersonal, relationship-building, and team-building skills
- Self -motivated, proactive, and very well organized
Benefits:
- Very competitive compensation
- Generous Paid Time Off (5 weeks PTO your first year!)
- 4 days (one day/quarter) of Volunteer Time Off (VTO)
- We offer a comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- An infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and employee development events
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected].
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
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Top Skills
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry.
Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry.
We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.
We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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