Principal Account Executive - ServiceMax

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC’s ServiceMax is on a mission: enabling field service teams to keep the world running. A career at PTC’s ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines – and the world – running, every single day.

In this role, you will drive key activities, including prospecting, strategy planning, executive relationship development and discovery assessment while ensuring alignment amongst PTC and ServiceMax ecosystems. You will work closely with the other members across the business to drive and lead growth in service, software, and outcome-driven revenue generation, partnering closely with leaders to drive the creation and development of an overall sales readiness vision in the context of our global business. In this role you would be responsible for building out your market, as well as maintaining the relationship with our existing clients in terms of strategic planning and expansion.

Day-To-Day:

• Develop a deep understanding of current and potential customer business needs to create value to customers with our solutions
• Define and drive account strategies in partnership with internal and external stakeholders to solve our customers’ needs
• Develop and execute an Account Playbook that formalizes the “go high / go low” strategy for the Enterprise accounts
• Maintain and build upon strong customer pipeline management to drive predictable outcomes
• Actively grow and maintain multi-year account plans that will be shared globally with parts of our business including Marketing, Product Management, Sales, Professional Services, and the Development teams to ensure long term alignment
• Lead the implementation of economic value selling throughout the customers organization

Basic Qualifications:

• 5+ years of proven track record as an account executive selling SaaS Enterprise Software
• Ability to work remote from West region of USA
• Willingness to travel for customer engagements, ~30% of time
• Positive attitude and aptitude

Preferred Skills and Experience:

• Demonstrated ability to build relationships with large enterprise senior line-of-business and IT executives, as well as operational managers
• Experience managing your business on a monthly basis vs. quarterly / yearly
• An organized, detailed and metrics driven approach to drive the sales cycle from appointment to close
• A passion for winning together in collaboration with the broader team with high customer focus
• Ability to anticipate potential objections and craft solutions leveraging best practice by getting in front of potential resistance

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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