PrIME (WHS) Operations Business Process Expert

Reposted 5 Days Ago
Be an Early Applicant
Cincinnati, OH, USA
In-Office
69K-91K Annually
Entry level
AdTech • Beauty • Marketing Tech • Retail • Pharmaceutical
The Role
Serve as site SME and system owner for PrIME WMS, ensuring system health, troubleshooting issues, managing change/configuration, leading testing, producing operational reports (Power BI), training site teams, maintaining SOPs/BCP, and driving continuous improvement of warehouse execution and controls.
Summary Generated by Built In

Job Location

CINCINNATI GENERAL OFFICES

Job Description

Role Summary

The PrIME Operations BPX serves as the site’s system authority for the PrIME Warehouse Management System (WMS), ensuring reliable system performance, operational continuity, and continuous improvement of warehouse execution. This role operates at the intersection of technology and operations, translating business needs into system solutions that drive throughput, accuracy, and service outcomes.

As a technical and operational subject matter expert, the PrIME Operations BPX leads system governance, issue resolution, and change enablement while building site capability through coaching, training, and standardized processes. The role requires deep expertise across both front-end system usage and back-end functionality, paired with strong understanding of warehouse operations.

Key Responsibilities (Requirements):

System Ownership & Operational Excellence

  • Serve as the site SME for PrIME, providing guidance on system capabilities, constraints, and solution options aligned to operational strategy

  • Own system health by monitoring performance, ensuring data integrity, and proactively identifying risks or degradation

  • Troubleshoot and resolve system issues impacting operations (short- and long-term), minimizing business disruption

  • Maintain and execute the Business Continuity Plan (BCP) for system outages and recovery scenarios

  • Identify recurring system and process gaps, and proactively partner with cross-functional stakeholders to implement and sustain improvements within site or network scope.

Configuration, Testing & Change Management

  • Own system configuration governance, including testing, validation, and controlled deployment of changes

  • Lead end-to-end testing for enhancements, security updates, and releases to ensure quality and compliance

  • Partner with central platform teams to submit, validate, and deploy change requests and enhancements

  • Emulate operational scenarios to validate system performance prior to rollout

Reporting & Data Insights

  • Own development and maintenance of standardized reporting and visualizations to enable data-driven decision-making

  • Translate business needs into reporting requirements using tools such as Power BI

  • Ensure accuracy, consistency, and usability of operational data outputs

Capability Building & Site Enablement

  • Coach and train site teams on PrIME functionality, standard processes, and best practices

  • Provide ongoing support through office hours, troubleshooting, and targeted training sessions

  • Develop and maintain standard operating procedures (SOPs) and training documentation

  • Elevate overall site capability and adoption of system tools

Governance, Compliance & Controls

  • Ensure all system changes align with quality, safety, and internal control standards

  • Maintain system security through access controls, audits, and periodic refreshes

  • Follow escalation protocols and ensure issues are addressed at the appropriate level

  • Ensure adherence to standardized work processes and governance frameworks

Project & Continuous Improvement Leadership

  • Support and lead deployment of key initiatives and projects leveraging PrIME

  • Identify opportunities for loss elimination and process optimization, and drive implementation within area of influence to improve system reliability and operational outcomes.

  • Provide input into future system capabilities based on operational needs and business priorities

Job Qualifications

Basic Qualifications

  • Demonstrated proficiency in PrIME WMS (advanced user/system owner level)

  • Strong operational knowledge of warehouse processes and flow

  • Proven ability to troubleshoot complex technical and operational issues

  • Strong communication skills with ability to translate technical concepts into business language

  • Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint)

  • Ability to work cross-functionally and influence across teams

Preferred Qualifications

  • Experience with data analytics and visualization tools (e.g., Power BI)

  • Working knowledge of SQL or similar data query languages

  • Experience in system implementation, testing, or change management environments

  • Familiarity with multiple WMS platforms or One Network ecosystem

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits.  Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000155770

Job Segmentation

Entry Level

Starting Pay / Salary Range

$69,400.00 - $91,400.00 / year

Skills Required

  • Demonstrated proficiency in PrIME WMS (advanced user/system owner level)
  • Strong operational knowledge of warehouse processes and flow
  • Proven ability to troubleshoot complex technical and operational issues
  • Strong communication skills with ability to translate technical concepts into business language
  • Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint)
  • Ability to work cross-functionally and influence across teams
  • Experience with data analytics and visualization tools (e.g., Power BI)
  • Working knowledge of SQL or similar data query languages
  • Experience in system implementation, testing, or change management environments
  • Familiarity with multiple WMS platforms or One Network ecosystem

Procter & Gamble Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procter & Gamble and has not been reviewed or approved by Procter & Gamble.

  • Fair & Transparent Compensation Compensation is considered competitive and benchmarked against top industry peers, supported by formal pay‑equity audits and stated transparent principles. Feedback suggests pay is a strong draw, with raises described as attainable and benefits starting from day one of training.
  • Healthcare Strength Health coverage is broad and immediate, including medical, dental, vision, life and disability insurance, with mental‑health and telemedicine offerings expanded recently. This breadth and day‑one access contribute to a perception of reliable, comprehensive care.
  • Parental & Family Support Parental leave is inclusive under a global framework for all parents, with added recovery time for birth mothers. Adoption, fertility, childcare support and eldercare services further strengthen family support.

Procter & Gamble Insights

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The Company
HQ: Cincinnati, OH
117,512 Employees

What We Do

Procter & Gamble Company is an American multi-national consumer goods corporation. P&G was founded over 180 years ago as a soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®. The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers through billion dollar brands. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world. As a "build from within"​ organization, we see 95% of our people start at an entry level and progress through the organization. Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.

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