Strategy & Business Ops Mgr. - Fashion

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About the Global Fashion Team:

The Global Fashion team is one of eBay's most vital verticals, generating approximately $10 billion in Gross Merchandise Volume (GMV). Our focus spans key categories such as apparel, sneakers, watches, handbags, and jewelry. We drive initiatives like eBay’s Authenticity Guarantee, Connected Products, and Certilogo, all aimed at building the future of circular fashion. Our mission is to make sustainable commerce easier and more rewarding for brands, sellers, and customers alike.

As the Strategy & Business Operations Manager for Fashion, you’ll help drive measurable growth across US Fashion categories by turning ambiguous problems into structured insights and executable plans. You’ll partner across Category, Product, Marketing, Analytics, and Ops to run strategic projects, build performance reporting, and drive cross-functional follow-through.

This is an ideal role for an ex-consultant who wants to operate—someone who can combine structured thinking with real execution. Price/value competitiveness is one of the levers you’ll help drive, alongside selection, conversion, seller activation, and trust signals.

• Lead strategic projects: Identify key growth constraints (selection, price/value, conversion, seller activation, trust), size the opportunity, and support cross-functional plans with clear owners, milestones, and success metrics.

• Build and run the “scoreboard”: Establish recurring performance reporting and insights (including value competitiveness—price + shipping + promos) and use it to drive decisions.

• Translate insights into action: Partner cross-functionally to execute levers such as promo strategy, pricing guidance, shipping/value improvements, merchandising changes, seller programs, and product enhancements.

• Support operating cadence: Help run the business rhythm (weekly/monthly reviews, initiative tracking, decision logs, exec updates) to drive accountability and speed.

• Use AI-enabled capabilities: Apply AI tools/workflows to improve analysis speed and quality, and identify opportunities where AI can unlock incremental impact for Fashion.

• Create executive-ready narratives: Produce crisp readouts for leaders—clear “so what,” options, tradeoffs, and asks.

• Management consulting background (required): Strong structured problem solving and communication; demonstrated ability to translate ambiguity into clear recommendations.

• Proven AI experience: Hands-on experience using GenAI/ML with measurable outcomes (automation, model-driven workflows, experimentation, analytics, or product features).

• Operator mindset: You don’t stop at insights—you drive alignment and follow-through across teams that don’t report to you.

• Analytical strength: comfort with large/ complex datasets, experimentation, and causal thinking (SQL/BI tools a big plus). comfortable with messy data and ambiguous problem spaces.

• Ecommerce fluency: Strong understanding of marketplace dynamics and customer value perception; can reason about price + shipping + promos, conversion, supply, and trust.

• Exposure to price/value levers: Experience with price benchmarking, promo strategy, marketplace economics, or shipping-inclusive value (depth not required).

• Influence without authority: Strong stakeholder management and ability to drive outcomes cross-functionally.

• Nice to have: Fashion and/or re-commerce experience

Travel: Willingness to travel up to ~20–30% (as needed)
Location: San Jose, CA

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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