The Role
As a Presales Solutions Architect, you will provide consultative sales support for ServiceNow solutions, interfacing with customers to craft tailored business solutions, lead presentations, and workshops, and maintain key technical certifications.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Become a thought leader and team member of an established and growing Elite ServiceNow partner. Being part of an elite team, you will take your career to the next level. Members of our Intelligent Operations team have the opportunity to work within our ServiceNow practice and enhance their skill set, by learning and leveraging not only ServiceNow but the other technology partners in our portfolio. This allows our team to develop the proper solutions to meet our customer’s desired business outcomes.
Our customers may be new to the ServiceNow platform, replacing an existing solution, have extended ServiceNow solutions or created high-value business processes using the ServiceNow platform, to support their journey towards digital transformation. The ideal candidate is an independent, self-driven thought leader, who enjoys interfacing with customers and desires to drive innovative business solutions by applying their technical and business skills.
This role partners with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes. The Senior ServiceNow Pre-Sales Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.
Responsibilities:
- Drive innovative business solutions and digital transformation with our customers
- Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.
- Architect solutions on the ServiceNow platform both independently and collaboratively
- Demonstrate live to customers and prospects the ServiceNow platform highlighting it’s features and functionality
- Conduct business process and/or technical workshops that may include enablement sessions.
- Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform
- Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
- Thrive in a fast paced growing company
- Develop documentation, pricing and statements of work for customers
- Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome
- Obtain and maintain pre-sales ServiceNow certifications for the different product lines available
Qualifications:
- 7+ years experience as a solution/sales engineer or a consultant for a software company
- College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline
- Strong functional knowledge of the ServiceNow platform across multiple modules
- ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.
- Working knowledge of Agile/Scrum methodology.
- Passion for problem-solving to solution selling
- Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies
- Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner
- Deep insight on technical architectures, IT products and product positioning
- ServiceNow certifications and accreditations are strongly desired
- Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc. a plus
- Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus
- Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus
- Understanding of web services (e.g. SOAP, REST, WSDL, XML) a plus
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Skills Required
- 7+ years experience as a solution/sales engineer or consultant
- College degree in Software Engineering, Computer Sciences, or related
- Strong functional knowledge of the ServiceNow platform
- ITIL Foundations v3 or higher certification
- Working knowledge of Agile/Scrum methodology
- Exceptional oral, written and presentation skills
- ServiceNow certifications and accreditations
- Experience with other SaaS platforms
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
