The Pre-Sales Infrastructure & ITSM Solutions Architect bridges sales and technical delivery by scoping, sizing, and pitching enterprise-grade infrastructure and IT Service Management (ITSM/ESM) solutions. You will partner with Account Executives to act as a trusted advisor to C-level client executives, translating complex business challenges into scalable technical architectures and profitable commercial proposals.
Discovery & Scoping: Lead technical discovery sessions and workshops with client leadership (CIOs, CTOs, IT Directors) to identify pain points across cloud/data center infrastructure and IT service management workflows.
Solution Architecture: Design end-to-end reference architectures combining hybrid cloud, on-premises data centers, and leading ITSM/ESM platforms (e.g., ServiceNow, Atlassian/Jira Service Management, BMC Helix).
Proposal & Bid Management: Own the technical narrative and delivery scope for RFIs, RFPs, Statements of Work (SoWs), and Proofs of Concept (PoCs).
Commercial & TCO Sizing: Build pricing models, license calculations, Rough Order of Magnitude (ROM) estimates, and ROI/TCO business cases to justify solution value.
Delivery Handoff: Collaborate with post-sales delivery teams to ensure project feasibility, alignment with profit margins, and smooth handoff from sales to implementation.
Technical Expertise:
ITSM/ESM: Strong mastery of ITIL frameworks, CMDB design, service desk automation, and enterprise platforms.
Infrastructure: Solid understanding of public/hybrid cloud (AWS, Azure, GCP), data center virtualization, networking, and basic cybersecurity principles.
Commercial Acumen: Proven ability to position enterprise software/infrastructure value, calculate margins, and address buyer objections.
Executive Communication: Exceptional presentation, workshop facilitation, and storytelling skills to engage both technical teams and finance/business executives.
Experience: 10 years in pre-sales engineering, solution architecture, or technical consulting within enterprise IT environments.
Skills Required
- 7+ years of experience in pre-sales engineering, solution architecture, or technical consulting within enterprise IT environments
- Strong mastery of ITIL frameworks, CMDB design, service desk automation, and enterprise ITSM/ESM platforms
- Solid understanding of public and hybrid cloud platforms, data center virtualization, networking, and basic cybersecurity principles
- Ability to position enterprise software and infrastructure value, calculate margins, and address buyer objections
- Exceptional presentation, workshop facilitation, executive communication, and storytelling skills
What We Do
BGTS is an international software and technology services company, powered by over 2,000 professionals. With 30 years of experience in engineering, digital transformation, and enterprise service management, we empower our clients to achieve success through a combination of engineering expertise and industry insight. Our strategically located engineering centres and group companies in London, Sheffield, Düsseldorf, Amsterdam, and other key locations provide flexibility, speed, and convenience, enabling us to deliver tailored, impactful services to clients around the world. BGTS is committed to creating value for enterprises by offering high-quality, customer-centric, and results-driven services. The company has received multiple international awards and is recognised as one of the largest independent software companies in its region.
Why Work With Us
At BGTS, we believe in combining engineering excellence with strategic insight to empower our clients to thrive in a rapidly evolving digital landscape. If you’re looking for a place where trust, honesty, and practical thinking are given importance, you’ll feel at home here.
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