The Role
Leads tailored product demonstrations, discovery sessions, solution documentation, and RFP responses for a unified retail commerce platform. Supports post-sale configuration, client training, change management, product support, and client-facing content. Enables technology partners, develops joint use cases, and shares customer insights with Product and Customer Success. Requires strong retail operations knowledge, communication, presentation, and teaching skills, plus 20% travel.
Summary Generated by Built In
The Opportunity
We’re looking for a Presales Consultant who loves solving real business problems with technology. In this role you’ll be the bridge between what retailers need and what our unified commerce platform can do—guiding prospects, clients, and partners from first conversation through successful adoption.
You’ll lead tailored product demonstrations, translate what you hear in discovery into a clear story about how the platform fits, and train and support clients so they get the most out of it after they sign. You’ll work closely with Sales, Product, Client Delivery, and Customer Success, and you’ll need a balance of deep product knowledge, retail savvy, and the communication and teaching skills to make complex things clear to any audience.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, CRM, and Loyalty into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Presales Consultant, you excel at the following core competencies
We’re looking for a Presales Consultant who loves solving real business problems with technology. In this role you’ll be the bridge between what retailers need and what our unified commerce platform can do—guiding prospects, clients, and partners from first conversation through successful adoption.
You’ll lead tailored product demonstrations, translate what you hear in discovery into a clear story about how the platform fits, and train and support clients so they get the most out of it after they sign. You’ll work closely with Sales, Product, Client Delivery, and Customer Success, and you’ll need a balance of deep product knowledge, retail savvy, and the communication and teaching skills to make complex things clear to any audience.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, CRM, and Loyalty into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Presales Consultant, you excel at the following core competencies
- Problem Solving – Translates business problems into clear, practical solutions that fit real-world constraints of timeline, budget, and platform capabilities.
- Retail Acumen – Understands retail operations deeply enough to anticipate downstream impacts on stores, staff, and customers.
- Communication – Explains complex concepts clearly to both technical and non-technical audiences, from store associates to executives.
- Teaching & Enablement – Breaks the product down into clear, learnable steps and builds training and documentation that stick.
- Comfort with Ambiguity – Operates confidently during discovery, asking clarifying questions to avoid assumptions and uncover the real requirement.
- Continuous Learning – Learns quickly, picks up new capabilities fast, and turns lessons into reusable knowledge for the team.
The impact you'll make
Presales Support
- Lead product demonstrations tailored to each prospect’s business needs and use cases. • Run discovery sessions to understand business requirements, then map them to KWI’s functional capabilities and show how the platform meets each need.
- Create solution documentation and support RFP responses that show how KWI addresses specific business challenges.
Post-Sales Implementation and Training
- Help clients configure and optimize KWI to solve their business problems, guiding process and workflow changes and supporting change management.
- Build and deliver training programs and materials tailored to different audience levels and learning styles, from store associates to head-office teams.
- Serve as a product expert for proactive and reactive client support, fielding questions during and after training and escalating what needs Product’s attention.
- Measure whether training worked through feedback, surveys, and adoption signals, and adjust the program based on what you learn.
- Own the quality and consistency of client-facing product content—guides, videos, in-app walk-throughs, and release notes—authoring it alongside Product Management and holding a shared standard for accuracy, voice, and upkeep as the platform evolves.
Partner Enablement & Cross-Functional Collaboration
- Equip partners to position and refer KWI, giving them the value proposition, use cases, and materials they need to bring forward qualified opportunities.
- Build relationships with technology and ecosystem partners, and develop joint value propositions and use cases that show how KWI and each partner deliver more together.
- Work with Product and Customer Success to turn client challenges into product requirements and share user and market insights that inform product strategy.
What you will bring
- 3–5 years of experience in a presales, product specialist, client training, or customer support role—ideally in retail technology, commerce, or B2B enterprise SaaS.
- A deep understanding of retail operations (point of sale, merchandising, order management, or CRM) and how they connect.
- The ability to lead compelling product demonstrations and tailor them to a specific audience and use case.
- Experience creating and delivering training, in person and virtual, and producing the content that supports it, such as guides, help articles, videos, or in-app walk-throughs, for audiences with varying levels of technical comfort.
- Experience gathering requirements and documenting them clearly for business and technical stakeholders.
- Strong communication and presentation skills, with comfort working across Sales, Product, and Client Delivery teams.
- Curiosity, adaptability, and a bias toward learning quickly in a fast-paced environment.
- Ability to travel 20% of the time.
As a member of the KWI team you will receive
- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.
About
KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips — clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.
Skills Required
- 3-5 years of experience in presales, product specialization, client training, or customer support
- Experience in retail technology, commerce, or B2B enterprise SaaS
- Deep understanding of retail operations, including point of sale, merchandising, order management, or CRM
- Ability to lead compelling product demonstrations tailored to audiences and use cases
- Experience creating and delivering in-person and virtual training
- Experience producing training content such as guides, help articles, videos, or in-app walkthroughs
- Experience gathering requirements and documenting them for business and technical stakeholders
- Strong communication and presentation skills
- Ability to collaborate across Sales, Product, and Client Delivery teams
- Curiosity, adaptability, and ability to learn quickly in a fast-paced environment
- Ability to travel 20% of the time
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Since 1985, we have delivered ongoing innovation – from SaaS to advancements in Unified Commerce that keep us in the forefront of cloud retail solutions. We offer a complete commerce solution for specialty retailers of all sizes. Our cloud-based technology powers all the solutions you need to create unified customer experiences.
