As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Relationship Officer
Why Join
As a Relationship Officer at OCBC, you'll be part of a team that's dedicated to delivering exceptional customer service and making a positive impact to our customers .
How you succeed
To succeed in this role, you'll need to take a customer-centric approach, listening to their needs and providing personalized solutions that meet their financial objectives. You'll need to stay up to date on product offerings and be able to communicate complex financial information in a clear and concise manner.
What you do
-Provide one-stop banking solution to customers
-Strengthen Premier Banking customers relationships through effective relationship management
-Provide good and productive operational support to Premier Relationship Managers
-Assist Premier Relationship Managers in processing sales transactions
-Provide service and marketing support on all Premier Banking transactions
-Ensure superior customer service thereby contributing to the overall customer experience of Premier Banking
Who you are
-A degree or diploma in a relevant field, such as business or finance
-At least 2 years of experience in a customer-facing role, preferably in banking or financial services
-Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
-Strong analytical and problem-solving skills, with the ability to work independently as well as a team.
-A positive and proactive attitude, with a strong focus on customer service
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Skills Required
- Degree or diploma in business, finance or a relevant field
- At least 2 years of experience in a customer-facing role
- Experience in banking or financial services
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Customer-centric approach with strong focus on customer service
- Positive and proactive attitude
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
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