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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
Job Description:
The Customer Services Associate will deal with shipment and other service-related issues to provide an enhanced level of customer services and operational support.
Job Responsibilities
To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
Working with clients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Working all Marken offices and Outside Service Providers to ensure the logistic transfer is handled efficiently thus meeting desired turnaround times.
Entering clinical trial sites into Marken’s internal database (where necessary).
Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
Preparing, verifying and distributing country specific project documentation.
Filing and archiving where required.
Attending customer meetings and teleconferences, when required.
Job Requirements
Skilled in use of Microsoft Suite (Excel, Word and Outlook)
Knowledgeable with computers
Thorough understanding of freight forwarding industry
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential
Flexibility in working hours required. Weekend coverage required for this role in some cases.
Fluent communication skills in English
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Skills Required
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of freight forwarding industry
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills
- Flexibility in working hours; weekend coverage required in some cases
- Fluent communication skills in English
- Must be a U.S. Citizen or National, lawful permanent resident, or authorized to work in the U.S. for this employer
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