Role Purpose:
Solution Engineers help customers understand how to get the best out of Jumio’s products. They also provide technical and functional expertise across our suite of online ID and Identity verification, KYC, AML, user authentication and Risk Management solutions to colleagues in sales, product, engineering, account management and marketing.
You’ll be an integral part of our growing global sales team, interacting with a broad and interesting range of internal and external stakeholders.
Role Value:
Increasing pipeline conversion rates, helping to grow revenue and ensuring high levels of customer satisfaction are just some of the high value outputs from Solution Engineers.
You will play a major role in improving and expanding existing processes such as, pre-sales technical presentations, product testing, integration and customer onboarding. You are the integration expert for how Jumio solutions can add value to the customer’s user journey, specifically through web and different API channels. Your performance has a direct impact on the overall sales team effectiveness. Ultimately it’s about helping to drive Jumio’s continued growth and success while growing your own career.
Example Responsibilities:
- Consult prospective clients by asking investigative questions to understand the intended use-case and propose recommendation(s) on how best to implement Jumio’s solution to meet their requirements
- Create and lead customer facing technical presentations
- Aid in the completion of solution presentations, RFPs and RFIs
- Take lead in proof-of-concept during pre-sale, cross-selling activity
- Manage the onboarding of customers to Jumio from kick-off meeting with business and project teams to Go Live
- Provide technical and functional subject matter expertise to our external customers as well as Jumio Account Executive and Account Management team
- Work closely with marketing, product management, and engineering business units to maintain and improve the technical and functional knowledge of existing and new product features
- Create and deliver customised demos on different platforms (web, iOS, Android) to showcase Jumio products
Experience and Qualifications:
- Proven professional experience of SaaS Enterprise level experience in Technical Pre-sales, Technical Implementation Management or Technical Consulting role, including exposure to complex environments
- Strong customer facing experience, used to interacting with all levels and departments across enterprise customers
- Strong presentation and customer facing skills combined with excellent verbal and written communication skills
- In depth technical knowledge, including web and mobile programming or scripting languages (including, but not limited to JavaScript, Java, Kotlin, Objective-C, Swift), computer operating systems (Unix, Linux, Windows, Mac), mobile operating systems (iOS, Android, React-Native, Cordova)
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].
Skills Required
- Proven SaaS enterprise-level experience in technical pre-sales, technical implementation management, or technical consulting
- Strong customer-facing experience interacting with stakeholders across enterprise customers
- Excellent verbal and written communication and presentation skills
- In-depth technical knowledge of web and mobile programming or scripting languages (JavaScript, Java, Kotlin, Objective-C, Swift)
- Familiarity with operating systems (Unix, Linux, Windows, macOS) and mobile platforms (iOS, Android, React-Native, Cordova)
- Experience creating and delivering customised demos and leading proof-of-concepts across web and mobile channels
- Ability to work autonomously in a rapid-growth/start-up or scale-up environment
What We Do
Jumio helps you know, then trust your customers online. From account opening to ongoing monitoring, the Jumio KYX Platform provides advanced identity proofing, risk assessment and compliance solutions to accurately establish, maintain and reassert trust. Leveraging advanced technology including automation, biometrics, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe, Asia Pacific and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit jumio.com.
Why Work With Us
Our IDEAL values of Integrity, Diversity, Empowerment, Accountability and Leading Innovation are the compass setting for our culture. Along with our clear and positive purpose of eliminating fraud our values help to bring together a hugely diverse and globally distributed team to work as #onejumio.
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