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Job Description:
Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform, Ingram Micro Xvantage™. Learn more at www.ingrammicro.com.
About the Role
We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.
This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.
What You'll Do
- Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
- Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
- Identify cross-sell and upsell opportunities that add real value, not just line items
- Support partners across phone, email, chat, and scheduled virtual meetings
- Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
- Hit your productivity, engagement, and sales metrics consistently
- Work with internal teams to keep the customer experience smooth end to end
What You Need
- Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
- Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
- Strong English written and verbal communication
- Comfortable with Microsoft Office and standard business software
- Able to juggle multiple priorities without losing track of details
- Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)
Nice to Have
- Technology industry certifications
- Experience selling or supporting technology products and solutions
- Background in consultative sales, account management, inside sales, or technical support
- Working knowledge of IT hardware, software, cloud, or networking
Why This Role
- Direct exposure to a broad portfolio of technology solutions, not a single product line
- Room to grow within the technology industry
- Performance-driven culture with competitive compensation
- Ongoing learning and development support
This is a summary of core responsibilities, not an exhaustive list of duties.
Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
#LI-Hybrid
Skills Required
- Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
- At least 2-3 years of experience in pre-sales, technology, customer support, or solutions roles
- Strong written and verbal English communication skills
- Proficiency with Microsoft Office and standard business software
- Ability to manage multiple priorities while maintaining attention to detail
- Willingness to work night shifts aligned with the US timezone
- Availability for 10 days of monthly return-to-office work, including two consecutive weeks
- Technology industry certifications
- Experience selling or supporting technology products and solutions
- Background in consultative sales, account management, inside sales, or technical support
- Working knowledge of IT hardware, software, cloud, or networking
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
