The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Principal Solutions Architect is the lead for delivering D365 CE solutions with responsibility for being both customer facing and revenue generating in a pre-sales capacity. This individual will gather client technical and business requirements, provide Dynamics 365 CE / Power Platform consulting, execute and/or lead technical workshops with clients, and develop product and proposal content. This individual will also provide consulting leadership on projects. At TTEC Digital our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Principal Solutions Architect, you will elevate TTEC’s relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.
What You'll Be Doing
- Leading and/or participating in the project team to develop optimal solutions for client business challenges. Guiding the client through design, architecture, estimation, and delivery.
- Winning new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision making.
- Managing client engagements at all levels of client interaction with responsibility for product and technical content.
- Providing thought leadership around TTEC's core GTM solutions internally and externally.
- Leading technical workshops to drive enablement and business development.
- Establishing TTEC as a recognized leader in technology-led innovation through public speaking and published thought leadership.
- Leveraging industry and Microsoft contacts to generate new business opportunities and revenue.
- Delivering strategic thought leadership by participating in multiple client engagements simultaneously in both pre-sales and delivery capacities.
What You'll Bring to the Role
- Consulting leadership experience working for a Microsoft partner with spectacular client references.
- Experience in client relationship and team building.
- Minimum of 5 years’ project leadership experience, including 2+ years’ experience leading enterprise-level projects in a professional services or consulting environment.
- Ability to shape strong client presentations and narratives that influence and commit people to change.
- 2-3 years’ experience performing pre-sales activities along with 4+ years’ experience working with relevant Microsoft CRM / D365 CE technology in a professional services/consulting environment.
- Mastery of D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment and customization.
- Preferred experience in Power Platform, Power Apps, Data / AI, Customer Insights, Power BI, Modern Workplace, etc.
- Bachelor’s degree in Computer Science, MIS, or a related field preferred. Master’s a plus.
- Certification in relevant Microsoft discipline(s) preferred.
- Previous experience using both Waterfall and Agile methodologies.
- Travel up to 50% nationally
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Team Overview
For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About Us
Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
