Pre-Sales Engineer

The Flooid Pre-Sales Engineer is accountable for successfully supporting sales productivity and deal flow by collaborating with sales, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision makers.

You and the Role

This role has great flexibility and the opportunity to work on a global scale.  Team members are passionate about what they do, hardworking, and genuinely good fun.  They have exceptional knowledge and experience, and they are eager to share it with each other.  The primary duties of the Flooid Pre-Sales Engineer include: 

• Work closely with Flooid Sales and Product Teams in on-going engagements and in support of new customer opportunities 

• Obtain a deep knowledge of the Flooid offering, including how to tailor it to best support different retailer requirements 

• Facilitate demonstrations through hands-on application and database configuration 

• Prepare and support customer labs and proof-of-concepts 

• Effectively communicate information such as current features, benefits, and other intricacies of required technologies to our customers in a coherent and organized manner 

• Respond to internal, ad-hoc requests for technical expertise 

• Document new demonstration and other pre-sale processes 

• Develop and maintain relationships with partners and suppliers that add value through their services and protocols to complement our own portfolio 

• Document significant customer or prospect interactions 

• Participate in trade events such as NRF and User Group forums as needed 

• Work collaboratively and professionally with other Flooid associates and cross functional teams to achieve goals 

• Use discretion and independent judgment, when appropriate and in line with company best practices, to address and resolve customer satisfaction issues

Skills & Experience

A successful Pre-Sales Engineer at Flooid will be a pro-active self-starter with an eye for detail who collaborates effectively with team members and isn’t afraid to seek out opportunities for innovation and improvement. The ideal Pre-Sales Engineer candidate will have the following skills and experience: 

• Degree in Business, Computer Science, or a related field, or relevant work experience  

• Five years of industry experience, including two or more years in sales engineering or consulting  

• Ability to quickly develop a working knowledge of Flooid products and services 

• Demonstrated ability to think “outside the box” within their own area of responsibility 

• Experience and awareness of market developments and the retail industry 

• Strong technical awareness and the ability to understand the reasoning and implications of technical decisions 

• Effective oral and written communication skills, and excellent interpersonal skills 

• Ability to build relationships with stakeholders and collaborators from across the business 

• Excellent organizational and time management skills with the ability to set priorities, handle multiple responsibilities and meet deadlines 

• Strong analytical, problem solving and critical thinking skills, with the confidence to ask questions and challenge opinions when necessary 

Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social, and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale.  Our customers’ needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.

Location: United States – Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio).  Because this role supports our global business, candidates should be based in the Eastern or Central Time Zones. 

Hours: Full-Time – At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events.

Benefits: Benefits start on day one – medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match

Applications: If you believe you have the skills and experience to succeed in this role, even if you do not meet 100% of the criteria, we encourage you to apply.  Research suggests that certain groups will apply for a role if they meet 60% of the position’s requirements, while others will only apply if they hit 100%.  We encourage applications from anyone with the experience, skills, and key attributes that will make you a great fit for the role and addition to the company.

Reasonable Accommodations: Work is performed in an office setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer: Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission.