The Role
The Solutions Engineer at SpryPoint is responsible for leading the technical sales process, creating tailored demos, and serving as a trusted advisor to utilities considering SaaS solutions for operational modernization.
Summary Generated by Built In
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
🌱 The Role
Utilities are in the middle of one of the most significant technology transformations in their history - and SpryPoint is right at the centre of it. We build modern SaaS solutions that help utilities ditch decades-old legacy systems and finally operate the way their customers expect.
As a Solutions Engineer at SpryPoint, you'll be the technical heartbeat of our sales cycle - the person who takes a prospect from "interesting" to "we need this." You'll work alongside our sales team to understand what a utility actually needs, build tailored demos that connect our product to their real problems, and show up as the trusted technical voice throughout the entire process.
This is a front-and-centre role with high visibility across the business. If you're someone who gets energized by great presentations, loves solving real problems for real clients, and wants to work on technology that genuinely matters, this one's worth a look.
🎯 What You'll Be Doing:
- Own the technical side of the sales cycle - from discovery and requirements gathering through demo delivery, proposals, and RFP responses
- Build and deliver tailored, configured product demonstrations that connect SpryPoint's capabilities to a utility's specific needs and pain points
- Become a product expert across SpryPoint's full suite - SpryCIS, SpryEngage, SpryMobile, and more - and stay sharp on industry trends and emerging technologies
- Design solutions that are practical, usable, and built around how utilities actually operate
- Serve as a trusted technical advisor to prospective customers throughout the sales process - the person they turn to when they have hard questions
- Partner closely with Account Executives across territories to move deals forward
- Support technical proposals, system architecture documentation, and RFQ/RFP responses
- Represent SpryPoint at field marketing events, conferences, our National Users Conference, and regional trade shows
- Travel approximately 25% of the time (roughly once a month), with occasional peaks up to 50%
🚀 What You Bring to the Table:
- 5+ years of experience demoing and selling SaaS solutions to utilities in North America - you know this world
- Deep knowledge of utility software, including Customer Information Systems (CIS), Customer Self-Service, Mobile Field Service, Work Orders, Asset Management, and CMMS
- Familiarity with the broader utility software ecosystem - ERP, SCADA, OMS, AMI, MDM
- A solid understanding of utility operations across electric, water, wastewater, gas, broadband, and sanitation
- Exceptional presentation and communication skills - you can walk a room of skeptical engineers and a C-suite exec through the same demo and land it both times
- Strong active listening and discovery instincts - you ask the right questions before you start talking about solutions
- A collaborative spirit and low-ego approach to working with sales, technical, and customer success teams
- Comfort with travel and the ability to thrive in a remote-first environment
- Demo2Win training or similar is a nice bonus, but a track record of winning deals matters more
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
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Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Skills Required
- 5+ years of experience demoing and selling SaaS solutions to utilities in North America
- Deep knowledge of utility software including Customer Information Systems (CIS) and other related areas
- Exceptional presentation and communication skills
- A collaborative spirit and low-ego approach to working with different teams
- Comfort with travel and ability to thrive in a remote-first environment
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The Company
What We Do
SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America. We build Smart Solutions for Smart Utilities
