The Role
As a Presales Engineer, you act as the technical interface between Sales, Partners, and Customers.
Your main focus is supporting the sales process—particularly in complex tenders—while ensuring a smooth technical handover and structured feedback after project completion. Providing technical presales support (hardware & software) for sales activities and key tenders, both remotely and on-site at customer locations or at the Promethean office in Essen.
You will work closely with the Area Sales Manager and internal support teams, representing the company as a trusted technical expert in the German-speaking market.
Primary focus: Presales support for key tenders and strategic customers
Secondary focus: Technical follow-up, product feedback, and escalated support
Market: German-speaking region (DACH)
Base Range: €54,700 - €75,200 annually + Commission Eligible
Responsibilities:
- Provide technical presales support (hardware & software) for sales activities and key tenders, both remotely and on-site at customer locations or at the Promethean office in Essen.
- Collaborate with the Area Sales Manager throughout the sales and tender process
- Analyse customer requirements and design technical solutions that integrate into existing IT environments
- Act as a technical contact for key customers and partners, answering product-related questions
- Deliver technical training sessions for customers, partners, and internal stakeholders (installation, configuration, maintenance)
- Collect, document, and track product enhancements and technical feedback related to tenders
- Document bugs and improvement requests in internal systems and act as a technical interface to Support and Escalation teams
- Support partners and customers in escalated technical cases, mainly in cooperation with Support
- Develop technical and audio-visual training materials for partners and customers in the German-speaking market
- Support installation and configuration of internal IT equipment for new hires according to company standards
- Maintain demo equipment and technical setups used for customer presentations and training
Requirements:
- Technical background in IT, AV, hardware/software solutions, or technical support
- Experience in presales, technical consulting, or customer-facing technical roles
- Strong presentation and communication skills, comfortable working with customers and partners
- Structured, solution-oriented mindset
- Willingness to travel within the region, including overnight stays
- Fluent English
What we offer:
- 30 days of paid annual leave (above the statutory minimum)
- One additional paid day off in your birthday month
- One paid Multicultural Day to celebrate a religious or cultural holiday of your choice
- 2 paid volunteer days per year
- €40 monthly capital-forming benefits (Vermögenswirksame Leistungen) to invest in a savings or investment plan of your choice
- Up to 6 weeks of additional paid parental leave for non-birth parents or legal guardians (100% salary when combined with statutory parental pay)
- Employee Assistance Program (EAP) providing confidential, professional support for you and your family
- Access to professional support 24/7, via phone, video, or in-person sessions
- Global Reward & Recognition Program, allowing managers to recognise outstanding performance with flexible, individual rewards
Base Range: €54,700 - €75200 - Commission Eligible
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP
Please contact [email protected] if you have an accessibility request at any point during the hiring process.
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The Company
What We Do
For over 20 years, learning has been, and always will be what fuels Promethean's passions. It represents the highest order contribution that we can make to improving the societies in which we live. We believe that the purpose of technology is not simply about automating the teaching and learning process, but to inspire and empower every student.
