(PR0056) Salesforce Marketing Cloud Consultant

Join Nortal for your next big adventure. We are seeking a Salesforce Marketing Cloud Consultant to join our team, grow with us, and teach us a few things along the way. 

Explore the Nortal experience! 

• Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. 

• Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values. 

• Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins. 

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best. 

Ready to grow with us? 🚀 

Here’s what we offer you by joining us!  

• Competitive USD salary – We value your skills and contributions! 

• 100% remote work – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!  

• Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!  

• National Holidays celebrated – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. 

• Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. 

• Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! 

• Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 

• Birthday day off – Enjoy an extra day off during your birthday week to celebrate in style with friends and family! 

About the project: 

At Nortal, we know great talent doesn’t wait for job openings. That’s why we’re building a community of passionate professionals for future opportunities. 

These proactive searches align with the profiles our trusted clients seek regularly. Join our "Future Talent" network to be among the first considered when the right opportunity arises. 

With over 160 new hires every year, we are constantly expanding our team with passionate and skilled professionals who want to make an impact. 

As a Salesforce Marketing Cloud Consultant, you will lead the implementation and operation of email marketing and campaign capabilities for a banking client. The consultant will configure the platform, build and run campaigns, operate SFMC hand in hand with the client's marketing and technology teams, and deliver continuous knowledge transfer so the client gains autonomy over time. The role combines hands-on platform work with an advisory posture, always mindful of the security, privacy, and compliance requirements of a regulated financial institution.  

How your day-to-day work will look like: 

• Configure Salesforce Marketing Cloud from the ground up, including Business Units, user roles, permissions, and Sender Authentication Package (SAP). 

• Set up and maintain core Studios and Builders, including Email Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder. 

• Design and implement the data model, including Data Extensions, data relationships, and the integration of customer data from banking source systems. 

• Establish deliverability best practices, IP warming, and domain authentication (SPF, DKIM, DMARC). 

• Build responsive, brand-compliant email templates and content blocks. 

• Configure segmentation, dynamic content, and personalization using SQL queries, AMPscript, and audience filters. 

• Design and deploy multi-step customer journeys, triggered sends, and automated campaigns. 

• Implement A/B testing, tracking, and reporting to measure and improve campaign performance. 

• Operate the platform jointly with the client's team, running day-to-day campaign execution and troubleshooting. 

• Provide guidance on subscriber management, consent, preference centers, and unsubscribe handling in line with banking regulations and data protection requirements. 

• Support governance around approval workflows, audit trails, and secure handling of sensitive customer data. 

• Deliver structured, ongoing knowledge transfer through documentation, hands-on training sessions, and playbooks. 

• Progressively shift operational ownership to the client's team, reducing dependency over the engagement. 

• Establish standards, naming conventions, and reusable assets that the client can maintain independently. 

This would make you the ideal candidate: 

• Bachelor's Degree in Computer Science, Engineering, or a related field.  

• Proven experience implementing and operating Salesforce Marketing Cloud in enterprise environments. 

• Strong command of Email Studio, Journey Builder, Automation Studio, Content Builder, and Contact Builder. 

• Proficiency in SQL, AMPscript, and HTML/CSS for email. 

• Solid understanding of email deliverability, authentication, and data model design. 

• Experience working with sensitive customer data and awareness of privacy and compliance requirements, ideally in banking or financial services. 

• Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. 

What to expect from our Talent Connection process: 

• Sign up: Apply to this position and upload your resume. 

• Profile review: Our team will review your profile and keep it in our talent database. 

• Contact: Our team will contact you to have an interview to get to know you better and to share with you a bit more of what we are looking for.  

• Knowing you better: We'd love to discuss your experience in an interview with our recruiters.   

• Notification: When a suitable position opens, we’ll contact you to start the selection process, having in mind that this process will be faster because we already had the first screening. 

• Transparency: This process is direct and without intermediaries. 

🎯 For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.    
 
We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.  

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.  

Let’s work together to shape the future of technology!  

🧑‍💻 Apply now!