The Role
Own the strategy, vision, roadmap, and full lifecycle management for Soundbox, EDC, and emerging AI-enabled devices. Drive merchant experience, operational efficiency, predictive device health, AI innovation, refurbishment, replacement, and sustainability initiatives. Partner with CXOs and cross-functional teams, use data and competitive insights to influence priorities, mentor product managers, and build a strong device product culture.
Summary Generated by Built In
We’re hiring at Paytm Payments Services Limited(PPSL)
About the Role-
As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact.
Key Responsibilities-
- Define and own the device roadmap & vision aligned to Paytm’s growth strategy.
- Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life.
- Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration).
-Influence leadership and cross-functional priorities with data-backed recommendations.
- Mentor PMs/Associate PMs and build a strong device product culture.
- Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers.
What You’ll Contribute To
- Large-scale AI adoption strategy.
- Cross-device predictive health models to reduce downtime and false positives.
- Proactive merchant engagement through Device and CLM.
- Sustainability & cost efficiency through smart refurb and replacement policies.
Skills & Qualifications-
- Product experience, with at least 2 years owning device/IoT/fintech hardware products.
- Strong leadership & roadmap ownership skills, with CXO-level exposure.
- Experience in driving cross-functional programs (engineering, business, operations).
- Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs.
Why join us?
A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story.
Skills Required
- At least 2 years of product experience owning device, IoT, or fintech hardware products
- Strong leadership and roadmap ownership skills
- CXO-level exposure
- Experience driving cross-functional programs across engineering, business, and operations
- Strategic thinking and execution excellence
- Ability to influence stakeholders
- Ability to mentor junior product managers
Am I A Good Fit?
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
