Power Systems Technical Communicator

Posted Yesterday
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Houston, TX, USA
In-Office
72K-90K Annually
Entry level
Energy • Industrial
The Role
Provides expert technical support for Caterpillar engines and power systems. Troubleshoots complex equipment issues, conducts failure analysis, manages technical service requests, supports warranty resolutions, and develops cost-effective solutions. Mentors dealer technicians, assists sales and parts teams with product expertise, collaborates with Caterpillar engineers, and applies knowledge of internal combustion engines, schematics, diagnostic systems, precision measurement, and dynamometer testing.
Summary Generated by Built In
Building Texas… Powering the World.
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! 
Powering Solutions with Technical Expertise

Are you a problem-solver with a passion for Caterpillar equipment? As a Engine Technical Communicator at Mustang Cat, you'll provide expert technical support, troubleshoot complex issues, and enhance the skills of dealer technicians within our Power Systems Division.

Why Join Us?

✔ Great Work-Life Balance
✔ On-Site Health Clinic
✔ Tuition Reimbursement & Growth Opportunities
✔ Full Benefits Package (Medical, Dental, Vision, 401(k) Match)
✔ Paid Time Off & Holidays

Your Impact:

🔹 Technical Support & Troubleshooting

  • Assist service teams across locations in diagnosing and resolving complex equipment issues
  • Provide expert guidance to Mustang Power Systems shop & field service teams (Large Bore 290, Marine, EPG, Tomball, Waller)
  • Collaborate with Caterpillar engineers via DSN to resolve critical issues

🔹 Failure Analysis & Problem Resolution

  • Conduct applied failure analysis and manage technical service requests
  • Work with district CAT Representatives to resolve warranty concerns
  • Develop cost-effective solutions for equipment performance issues

🔹 Training & Collaboration

  • Mentor dealer technicians to enhance technical proficiency
  • Assist sales & parts teams with technical product knowledge
  • Work closely with Caterpillar to improve equipment performance and service processes
What You Bring:

✅ Education & Experience:

  • Degree in Diesel Technology or related field (or equivalent experience)
  • Strong hands-on experience with Caterpillar engines & power systems

✅ Technical Skills:

  • Expertise in internal combustion engines (spark vs. compression ignition)
  • Ability to read schematics, engineering drawings & machining specs
  • Proficiency in precision measuring tools & dyno testing procedures
  • Familiarity with CAT diagnostic & service systems

✅ Soft Skills:

  • Excellent communication & problem-solving abilities
  • Detail-oriented & adaptable in high-pressure situations
  • Team player with a passion for continuous learning
Join Our Team & Make an Impact!

If you're ready to apply your technical expertise to support a leading CAT dealership, we'd love to hear from you.

👉 Apply Today!

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Mustang Cat is an Equal Opportunity Employer.

Skills Required

  • Degree in Diesel Technology or a related field, or equivalent experience
  • Strong hands-on experience with Caterpillar engines and power systems
  • Expertise in internal combustion engines, including spark- and compression-ignition systems
  • Ability to read schematics, engineering drawings, and machining specifications
  • Proficiency with precision measuring tools and dynamometer testing procedures
  • Familiarity with Caterpillar diagnostic and service systems
  • Excellent communication and problem-solving abilities
  • Detail-oriented, adaptable, collaborative, and committed to continuous learning
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The Company
HQ: Houston, TX
757 Employees
Year Founded: 1952

What We Do

Mustang Cat is a privately held Caterpillar dealership headquartered in Houston, Texas, serving Southeast Texas. It sells and rents new and used construction and earthmoving equipment, and provides replacement parts, maintenance, repairs, and engine-rebuild services. Its power-systems division supplies electric power generation, gas-compression, marine, and industrial equipment. The company supports construction, oil and gas, manufacturing, marine, and other commercial customers.

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