POSTAL AFFAIRS MANAGER
Sheridan
$60,000 - $80,000/year based on experience
Sheridan is a leader in print manufacturing. We produce high-quality printed materials for publishers and organizations nationwide – and we invest in people who make it happen. At Sheridan, your work doesn’t disappear into a spreadsheet, you contribute to the creation of books, catalogs, and other printed materials that people use every day.
About the Role
Serve as the site’s primary resource for USPS postal compliance and mailing best practices to ensure customers receive accurate, cost-effective, and timely mailing solutions.
What You’ll Do
- Serve as the site’s subject matter expert on USPS regulations, ensuring customer mailings meet compliance requirements and maximize postal savings.
- Provide hands-on support to internal teams and customers with USPS documentation, permit management, and interpretation of postal guidelines.
- Monitor and communicate USPS changes, proactively advising customers and site leadership on impacts to schedules, pricing, and mailing strategies.
- Maintain strong working relationships with local USPS representatives to resolve issues and support customer mailing success.
- Partner with the sales team to develop customer-focused postal solutions that improve efficiency, reduce costs, and enhance service delivery.
- Evaluate, implement, and maintain mailing and subscriber service software to support site operational efficiency and customer accuracy.
- Oversee day-to-day operations of the Subscriber Services department to ensure timely execution, service quality, and achievement of site performance goals.
- Foster a customer-centric team environment by promoting collaboration, accountability, and continuous improvement.
- Recruit, train, coach, and conduct performance evaluations to develop a high-performing team focused on customer satisfaction.
- Coordinate with Sheridan sites and KGL List Services to ensure consistent processes, data accuracy, and seamless cross-site support.
- Provide open communications to both employees and management. Set the proper example and apply company policies as defined in CJK Employee Handbook.
What You Must Bring
- 5 years of experience in customer service, mailing operations, or related print/mail industry environment.
- Demonstrated expertise in USPS postal regulations, compliance requirements, and mailing best practices.
- Strong communication and interpersonal skills with the ability to effectively collaborate with customers, USPS representatives, sales teams, and cross-site partners.
- Proven leadership experience with the ability to manage, coach, and develop a customer-focused team.
- Excellent organizational, problem-solving, and conflict resolution skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office, Presort and Post-presort software, and Postalone applications.
- Experience supporting USPS documentation, permit management, and postal reporting processes.
- Ability to build cross-functional relationships and serve as a liaison across multiple locations and departments.
- High School diploma.
It’s a Plus if You Have
- Bachelor’s Degree
Physical & Work Environment
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities
Why Join Sheridan
- Stable, full-time career with a growing company
- Comprehensive benefits after 30 days (medical, dental, vision, 401k)
- Paid time off and holidays
- Encouraging and collaborative team environment
- Referral bonuses & employee discounts
Sheridan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 717-632-3535
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Skills Required
- Five years of experience in customer service, mailing operations, or a related print or mail industry environment
- Expertise in USPS postal regulations, compliance requirements, and mailing best practices
- Strong communication and interpersonal skills
- Leadership experience managing, coaching, and developing a customer-focused team
- Organizational, problem-solving, and conflict resolution skills
- Ability to manage multiple priorities
- Proficiency in Microsoft Office, Presort, Post-presort, and Postalone applications
- Experience with USPS documentation, permit management, and postal reporting processes
- Ability to build cross-functional relationships and serve as a liaison across locations and departments
- High school diploma
- Bachelor's degree
What We Do
CJK Group is a privately held portfolio of international printing, publishing services, and technology/information solutions companies that supports book, catalog, journal, and magazine needs.
